Visitor Experience Host - Casual Work

We’re looking for dedicated and enthusiastic people to help deliver an exceptional visitor experience across the southern area of Windsor Great Park and its car parks. You’ll be a visible, welcoming presence — supporting safe, enjoyable visits while helping protect the land, wildlife and property. We are looking for 3 people to work on an ad-hoc casual basis to support during peak periods, mainly school holidays and weekends. Earliest start time is 06:30 and latest finish time is 21:30 in the summer months. Applicants must have a full manual driving licence and be confident working outdoors in a physically demanding role. BPSS security checks are required and an enhanced DBS must also be maintained.

What You’ll Do

• Welcome and support visitors, delivering consistently high standards of customer service.
• Maintain a visible presence through patrols, inspections, and day-to-day operational delivery across the Park and car parks.
• Help enforce Park regulations and relevant legislation, promoting safe and respectful visitor behaviour.
• Respond to incidents (including accidents, security matters, and weather-related issues) and submit incident reports.
• Liaise effectively with colleagues, contractors, event organisers, external partners, and emergency services when required.
• Support car park and gate operations, including resolving pay machine issues via suppliers/digital teams.
• Maintain high presentation standards (litter, bins, signage) and help protect land, wildlife and assets.
• Promote membership by confidently communicating the value and benefits to visitors.
• Work safely at all times, including administering first aid where required.

What You’ll Bring (essential)

• Experience in a similar visitor-facing environment (e.g., parks, open spaces, estates, outdoor attractions).
• Confidence working outdoors in a physically demanding role, including some manual tasks.
• Full UK manual driving licence.
• First aid qualification (or willingness to achieve quickly if not currently held).
• Strong communication skills and the ability to deal calmly and professionally with complaints and incidents.
• A proactive, safety-focused approach and attention to detail.

Nice to have (desirable)

• Experience with car park operations and equipment.
• Security or emergency services experience.
• Knowledge of Windsor Great Park (visitor interests, history, wildlife, conservation and protected status).

Our values

You’ll demonstrate The Crown Estate behaviours: Better Together, Candour with Care, Resourceful, and Accountable.

Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK. We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly, or at careers@thecrownestate.co.uk

Please note that if we receive a high volume of applications, we may close this advert early. We encourage you to apply as soon as possible.

The Crown Estate is a unique business with a distinct heritage and a portfolio unlike any other. It includes some of central London’s best places to work, shop and spend time, retail and leisure destinations across the country, and a substantial rural portfolio. As manager of the seabed and half the foreshore around England, Wales and Northern Ireland, we play a role in the UK’s world-leading offshore wind sector as well as marine aggregates, cables and pipelines. We are also responsible for the Windsor Estate, including the world-renowned Windsor Great Park.