Desktop Support, 2nd Line Support, ITIL, Microsoft Windows, AD, Active Directory, Office, Office 365, Exchange, VIP Support
My client based in Leatherhead, Surrey are looking for a BAU Mobile Desktop Engineer for an initial 6 month contract with a potential for multiple extensions (long term). Our ideal candidate will need to have a high level of previous experience working as a BAU Desktop Support Analyst. Due to the nature of this role, we require someone who has a strong bias in providing VIP users with the utmost level of customer service. With this in mind you will be well versed in assisting CXO/Chairman/Founder in resolving their issue, escalating/following up as required. You will predominantly be based in the office in Leatherhead, but you may also be required to travel to other sites on occasion. You will also need to be familiar being the single point of contact within the IT on a particular site, whilst also working well as part of a bigger team. Please note that this role requires someone who is on site 5 days per week, therefore we are looking for someone who is within a commutable distance from Leatherhead Station.
Main Duties
- Taking ownership of incidents/requests escalated from the Service Desk and ensuring they are promptly resolved
- Maintaining Hardware ensuring that new users are correctly assigned with the relevant equipment, whilst maintaining the asset register
- Application management (Install/Patches/Updates)
- Providing general desktop support for all users, whilst giving priority to VIP users where necessary
- Managing tickets on the Service Management software where users are dealt with directly
Key Skills Required
- ITIL (Ideally certified, but we would consider candidates that have completed the course)
- Active Directory
- Microsoft Windows OS
- Microsoft Office/Office 365
- MS Exchange
- Desktop/Laptop Builds
- Mobile Devices & Applications
- Asseting/Licence Management
- Patch Management for Desktop/Laptops
- Hardware Support/Build Management
Please note that this role is inside IR35 and if successful, you will be required to go through an FCSA approved umbrella company.