Key Responsibilities
- Provide VIP/executive support via remote, telephone and face-to-face deskside support.
- Support Managing Directors, senior executives and Front Office users.
- Troubleshoot and resolve incidents quickly, prioritising according to business impact.
- Support remote and hybrid working technologies.
- Assist with the deployment of new applications, devices and hardware.
- Maintain excellent communication and customer service when supporting senior stakeholders.
Essential Requirements
- Proven experience working in VIP support, Executive Support, Service Desk or similar
- Must have experience working within financial services, ideally in the past 3 years'
- Experience providing VIP/white-glove support, ideally within Front Office or trading floor environments.
- Strong troubleshooting and analytical skills with the ability to work under pressure.
- Excellent communication and customer service skills.
- The tech stack covers the following: Windows 10/11, Microsoft 365, Outlook/Exchange, iOS, macOS, Citrix/VDI, Intune/Autopilot, Teams/Zoom, or Bloomberg/Refinitiv/Eikon.
Rate:
Not specified
Location:
London
IR35 Status:
Inside
Remote Status:
Onsite
Industry:
IT
Seniority Level:
Mid-Level