Summary: The UX/Service Designer role involves working with a global bank to enhance business and operational efficiencies through user-centered design. The position requires a strong portfolio and expertise in creating user workflows and service blueprints. The designer will collaborate with cross-functional teams and stakeholders to develop and validate design outputs. This is a hybrid role based in Central London, requiring two days on-site per week.

Key Responsibilities:

• Organise and lead workshops to gather high-level user requirements, define user journeys, and create service blueprints.
• Develop user flows, layout anatomies, and concept designs based on user journeys and business requirements.
• Produce low-fidelity and high-fidelity designs across multiple projects, validating them with business stakeholders and end users.
• Work closely with business analysts, developers, and QA teams to ensure seamless implementation of designs.
• Collaborate with the UX Lead to establish and refine design strategies for each project.

Key Skills:

• Experience as a UX/Service Designer with a strong portfolio demonstrating user-centred design expertise.
• Proven experience with user-centred design methodologies, including the ability to explain design decisions effectively.
• Expertise in creating user workflows, diagrams, and service blueprints.
• Stakeholder collaboration skills, including experience engaging with SMEs, business leaders, and development teams.
• Comfortable working in cross-functional teams, contributing independently and alongside other UX professionals.
• Proficiency with UX design tools, such as Figma, Sketch, and Axure.
• Passion for human cognition and behaviour, with a focus on enhancing user experiences.
• Strong interpersonal and communication skills, with the ability to engage effectively in a corporate/banking environment.

Salary (Rate): £500

City: London

Country: UK

Working Arrangements: Hybrid

IR35 Status: Outside IR35

Seniority Level: Mid-Level

Industry: IT