UX Service Designer - Banking/Fintech
Posted 4 days ago by GIOS Technology
Negotiable
Undetermined
Onsite
Manchester, England, United Kingdom
Summary: The UX Service Designer role in Manchester involves leading comprehensive service design activities to create user-centered solutions that align with strategic business goals. The position requires collaboration with cross-functional teams to optimize customer journey maps and service blueprints while ensuring compliance with regulatory standards. The designer will also conduct usability testing and facilitate workshops to present findings to stakeholders effectively. This role is pivotal in driving improvements across both digital and non-digital touchpoints.
Key Responsibilities:
- Lead end-to-end Service Design activities including Service Discovery, ideation, journey mapping, and delivery of user-centred solutions.
- Create and optimise Customer Journey Maps and Service Blueprints, identifying gaps and driving improvements.
- Conduct and moderate Usability Testing, select appropriate research methods, and perform qualitative and quantitative analysis.
- Collaborate with cross-functional teams including UX, Research, Product, and stakeholders to design prototypes.
- Facilitate engaging workshops and present findings to senior stakeholders, advocating for user needs.
- Ensure compliance with Consumer Duty and regulatory standards, delivering measurable customer and commercial value.
Key Skills:
- Service Design
- Service Discovery
- Customer Journey Mapping
- Service Blueprinting
- UX Research
- Usability Testing
- Usability Moderation
- Experimental Design
- Qualitative Analysis
- Quantitative Analysis
- Prototyping
- Workshop Facilitation
- Stakeholder Management
- Information Architecture
- Accessibility
- Agile
- Consumer Duty
Salary (Rate): undetermined
City: Manchester
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
I am hiring for UX Service Designer
Location: Manchester (2 Days Onsite per Week)
Job Description:
Lead end-to-end Service Design activities including Service Discovery , ideation, journey mapping, and delivery of user-centred solutions aligned to strategic business goals. Create and optimise Customer Journey Maps and Service Blueprints , identifying gaps and driving improvements across digital and non-digital touchpoints. Conduct and moderate Usability Testing (including one-on-one sessions), select appropriate research methods, and perform qualitative and quantitative analysis to inform decision-making. Collaborate with cross-functional teams including UX , Research, Product, and stakeholders to design prototypes and translate insights into actionable outcomes. Facilitate engaging workshops and confidently present findings to senior stakeholders, challenging views where necessary to advocate for user needs. Ensure compliance with Consumer Duty and regulatory standards, delivering measurable customer and commercial value within an Agile environment.
Key Skills: Service Design, Service Discovery, Customer Journey Mapping, Service Blueprinting, UX Research, Usability Testing, Usability Moderation, Experimental Design, Qualitative Analysis, Quantitative Analysis, Prototyping, Workshop Facilitation, Stakeholder Management, Information Architecture, Accessibility, Agile, Consumer Duty
title: UX Service Designer - Banking/Fintech
salary:
location: Manchester, England, United Kingdom
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