UX/Service Design - Transition
Posted 1 day ago by eTeam Workforce Limited
£492 Per day
Inside
Onsite
Knutsford, Cheshire, UK
Summary: The role of UX/Service Designer (Transition) involves ensuring the modernized IDV solution is user-friendly and operationally embraced. The designer will lead UX discovery, conduct user research, and develop communication strategies for adoption. This position requires collaboration with stakeholders to align user experience with security outcomes. The role is based in Knutsford and requires three days on-site work per week.
Key Responsibilities:
- Lead UX discovery for new IDV and SSPR journeys (Helpdesk & Self Service).
- Conduct user research, usability testing and journey optimisation.
- Develop adoption and communications plans for phased rollout.
- Translate complex identity flows into user friendly experiences.
- Support change readiness across Helpdesk and wider user base.
Key Skills:
- Identity centric UX experience (authentication, MFA, IDV, recovery journeys).
- Proven business change delivery across technology transformations.
- Experience designing accessible, low friction user journeys.
- Strong communication and stakeholder engagement capability.
Salary (Rate): £492 per day
City: Knutsford
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada.
We have an excellent job opportunity for you
Role Title: UX/Service Designer -(Transition)
Location: Knutsford (3 days onsite)
Duration: 30/09/2026
£492 per day through FCSA Umbrella
Role Description:
Ensure the modernised IDV solution is intuitive, adopted and operationally embraced. Align user experience with security outcomes. Own communication, training and adoption strategies.
Responsibilities
- Lead UX discovery for new IDV and SSPR journeys (Helpdesk & Self Service).
- Conduct user research, usability testing and journey optimisation.
- Develop adoption and communications plans for phased rollout.
- Translate complex identity flows into user friendly experiences.
- Support change readiness across Helpdesk and wider user base.
Essential Experience
- Identity centric UX experience (authentication, MFA, IDV, recovery journeys).
- Proven business change delivery across technology transformations.
- Experience designing accessible, low friction user journeys.
- Strong communication and stakeholder engagement capability.
Desirable Experience
- Behavioural change or service design background.
- Experience with Figma, prototyping tools, and usability testing.
- Experience in regulated environments.