UX / Service Design Consultant
Posted 1 day ago by 1769748026
Negotiable
Undetermined
Onsite
Location Nieuwegein, Utrecht, Netherlands
Summary: The UX / Service Design Consultant role in Amsterdam focuses on enhancing customer experiences through journey thinking and designing integrated digital and physical interactions. The consultant will work on creating seamless browsing and buying journeys while empowering co-workers with effective selling tools. This position requires strong UX design skills and collaboration within multidisciplinary teams. The role is primarily on-site, with occasional travel within Europe.
Key Responsibilities:
- Enable full offer discovery - Design experiences that allow customers to explore the complete product offer beyond what is physically displayed.
- Create seamless browsing and buying journeys - Enable customers to browse, choose, and purchase effortlessly, regardless of in-store presentation.
- Empower co-workers to sell effectively - Design tools and experiences that help co-workers present and sell the full product offer confidently.
Key Skills:
- UX design, concepts and prototyping
- Service design and technical understanding
- Experience with design systems
- Ability to navigate complex problem spaces
- Strong collaboration within multidisciplinary teams
Salary (Rate): undetermined
City: Amsterdam
Country: Netherlands
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role: UX / Service Design Consultant
Location: Amsterdam, Netherlands (onsite 3 days per week)
Travel: Occasional within Europe
Background:
Our team enhances customer experiences through journey thinking, designing end-to-end customer and co-worker journeys across multiple touchpoints and lifecycle stages. By mapping these journeys, we uncover meaningful connections, make the value we create more visible, and enable informed, customer-centric decisions that drive satisfaction for customers, co-workers, and the business.
The focus is to help customers discover, explore, choose, and buy from the full product range through a digital experience that feels physically present and seamlessly integrated with the in-store environment.
Scope of Services:
Assist in designing experiences that go beyond digital, deeply connected to physical stores. The role requires strong craft skills in UX design, concepts and prototyping, service design, and technical understanding. Experience with design systems, navigating complex problem spaces, and collaborating in multidisciplinary teams is essential.
Key Responsibilities:
Enable full offer discovery - Design experiences that allow customers to explore the complete product offer beyond what is physically displayed.
Create seamless browsing and buying journeys - Enable customers to browse, choose, and purchase effortlessly, regardless of in-store presentation.
Empower co-workers to sell effectively - Design tools and experiences that help co-workers present and sell the full product offer confidently.
Requirements:
UX design, concepts and prototyping
Service design and technical understanding
Experience with design systems
Ability to navigate complex problem spaces
Strong collaboration within multidisciplinary teams
Let op: vacaturefraude
Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:
* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).
* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.
Important: job fraud
Unfortunately, job fraud is becoming more common. Beware of such scams:
* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.
* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.