UX Researcher

Key Responsibilities as a UX Researcher

• Deliver end-to-end user research across multiple initiatives, managing priorities and delivering efficiently.
• Plan and conduct moderated and unmoderated usability testing, alongside qualitative and quantitative research.
• Work closely with design teams, ensuring research directly informs and shapes the design process.
• Translate research findings into clear insights and recommendations that influence business and design decisions.
• Promote User Research best practices and evidence-based decision-making across the organisation.
• Challenge assumptions and advocate for user-centred thinking across strategy and design delivery.
• Engage with business and design leadership to influence strategic direction and product outcomes.
• Work independently from research scoping through to delivery, taking ownership of research quality and impact.

Experience you'll need

• Mid-to-senior level experience in User/UX Research within Banking/Financial services.
• Strong experience working within a design-led environment.
• Proven experience delivering end-to-end research independently.
• Hands-on experience with usability testing and qualitative/quantitative research methods.
• Experience collaborating with designers and cross-functional teams.
• Ability to influence business, design and product decisions through research and evidence.
• Strong understanding of user-centred design and research best practice.