UX Designer

Key Responsibilities

• Design Excellence: Create high-quality, production-ready mobile-first experiences that resonate with users.
• Interaction Design: Apply strong interaction design principles, hierarchy, and usability to ensure intuitive user experiences.
• Real-World Constraints: Design with an understanding of real-world scenarios, states, and edge cases, ensuring every user journey is seamless.
• AI Integration: Define how AI responds, guides, recovers, and escalates, designing non-linear, adaptive experiences that enhance user engagement.
• Conversational Interfaces: Work across conversational UIs (chat, assistants) and UI components, crafting proactive prompts and coherent multi-turn interactions.
• Unifying Experiences: Shape separate features into a consistent interaction layer, ensuring continuity across user journeys with consistent interaction patterns.
• Collaborative Design: Partner closely with Content and Conversation Design teams to refine interaction patterns and response structures, creating a unified experience.
• Behavioural Insights: Contribute to AI interaction patterns, response design, and behavioural refinement through rigorous testing and iteration.
• Lifecycle Management: Navigate the entire design lifecycle from discovery to testing, using research and data to define meaningful problems.

What You Bring

• Strong UX Skills: Proven expertise in product and mobile UX design.
• Conversational UI Experience: Familiarity with conversational UIs, chat interfaces, and dynamic AI-driven systems.
• Understanding of AI Behaviour: Knowledge of LLM behaviour and its implications on user experience.
• Testing Proficiency: Active participation in human-in-the-loop testing, interpreting results to enhance design and AI behaviour.
• Mindset for Innovation: Comfortable with ambiguity, you create clarity for others to act upon, and you are experimental in your design approach.
• Outcome-Driven Focus: You know how to measure success through meaningful changes and user-centric outcomes.
• Self-Directed: A proactive mindset that thrives without waiting for perfect briefs.

Why Join Our Client?

This role offers a unique chance to be at the forefront of innovative design, working within a collaborative, multi-disciplinary environment.

The organisation values creativity and encourages team members to push beyond conventional solutions.

If you are ready to take on a challenge and make a real impact in user experience design, this opportunity is for you!