UX Designer (AI Experiences)

What You'll Be Doing

Defining end-to-end AI-powered customer experiences within a consumer mobile application

Designing intuitive interaction patterns for conversational and AI-driven experiences

Exploring how customers discover, access and move between multiple AI capabilities and agents

Creating prototypes and concepts to test ideas, validate assumptions and influence product direction

Translating complex propositions into simple, intuitive user experiences

Working closely with Product, Engineering, Research and Design stakeholders

Balancing long-term experience vision with practical, deliverable UX solutions

Helping establish new interaction models for emerging technologies

Essential Experience

• Strong UX Design experience within consumer-facing mobile applications
• Outstanding interaction design skills with a focus on user behaviour, journeys and experience architecture
• Experience designing complex products or services from discovery through to delivery
• Proven ability to work in ambiguous environments and define experiences where requirements are still emerging
• Strong systems-thinking mindset, connecting multiple journeys, touchpoints and capabilities into a cohesive customer experience
• Excellent prototyping skills using tools such as Figma
• Ability to move between strategic experience thinking and detailed interaction design

Highly Desirable

• Conversational UX or chat-based experiences
• AI Assistant, GenAI or intelligent product experience
• Agentic AI or multi-agent experience
• Experience designing new interaction patterns and behaviours
• Exposure to regulated environments such as Financial Services, Insurance, Healthcare or Government

We're Particularly Interested In People Who Have

• Designed mobile-first consumer experiences
• Worked on innovative, zero-to-one products
• Shaped how users interact with AI-powered capabilities
• Defined behaviours and interactions, not just user journeys and processes
• Used research and insight to create structured solutions to complex problems
• Created and tested concepts where no established design pattern existed