UX Design Lead
Posted 1 day ago by Initialize
Negotiable
Undetermined
Hybrid
Glasgow, Scotland, United Kingdom
Summary: The UX Design Lead will be responsible for managing user experience design processes, including user research, design standards, and journey management, across various projects. This role requires hands-on experience and the ability to oversee a workstream while ensuring high-quality outputs and adherence to design standards. The position involves collaboration with stakeholders and the development of core artifacts to enhance the organization's UX maturity. The role is based in Glasgow and operates in a hybrid working arrangement.
Key Responsibilities:
- Independently manage a workstream focusing on user experience design.
- Conduct and oversee user research using qualitative and quantitative methods.
- Translate insights into high-quality outputs such as wireframes, prototypes, and journey maps.
- Apply and advise on appropriate design techniques based on project scope and delivery methodology.
- Oversee project UX personnel to ensure consistent and high-quality design outputs.
- Monitor progress, manage change variances, and report on UX risks and metrics.
- Lead on specialist areas of expertise and develop associated methods and artifacts.
- Develop and maintain core artifacts within the Experience Framework.
- Support the UX maturity of the IT Transformation programme through expertise and collaboration.
- Ensure user-centered design activities are planned and realized throughout the project lifecycle.
- Track UX risks with clear ownership and appropriate escalation.
- Build strong relationships across the business to deliver exceptional user experiences.
- Present evidence-based ideas and outcomes to teams and stakeholders.
- Produce status reports and governance packs as required.
Key Skills:
- Hands-on experience in user research and design standards.
- Proficiency in creating wireframes, prototypes, and journey maps.
- Knowledge of Agile, Waterfall, and Hybrid delivery methodologies.
- Ability to oversee and manage UX personnel.
- Strong stakeholder management and communication skills.
- Experience in risk management and change control.
- Expertise in developing user journeys, design principles, and personas.
- Ability to work strategically and hands-on within a team.
Salary (Rate): undetermined
City: Glasgow
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
UX Design Lead - Hybrid and 1 office - Aberdeen / Glasgow / Inverness / Perth
You will be a UX Design Lead with hands on experience in User Research, Design Standards and Journey Management who can independently manage a workstream. UX Management Lead UCD approach of an individual Value Chain ensuring agreed success outcomes are met. Conduct and oversee user research using qualitative and quantitative methods. Ensure insights are translated into high-quality outputs such as wireframes, prototypes, and journey maps as appropriate to stage in project. Apply and advise on appropriate techniques dependent on project scope, stage and delivery methodology (Agile, Waterfall, Hybrid). Oversee project UX people where available, ensuring design standards and outputs are delivered consistently and to a high quality. Monitor progress and manage change variances, reporting on UX risks and metrics. Experience Framework and Maturity Lead on specialist area of expertise (eg user research, design systems, journey management) and develop associated methods and artefact for use across Value Chains enriching our Experience Framework and supporting us to reach our target UX Maturity level. Develop and maintain core artefacts (User journeys, design principles, personas, risk logs, governance materials) within the Experience Framework. UX Leads should work collectively to ensure consistency and knowledge exchange across programmes and projects, developing: o Insight hub. o Design standards. o Journey management. UX Leads should support the UX maturity of the IT Transformation programme and team through expertise, advice, demonstration, acting as a trusted contributor to the team who can work at a strategic and hands on level. Planning and Mobilisation Ensure user-centred design activities are considered, planned and realised throughout project lifecycle across programmes. Ensure appropriate resource requirement is provided via vendor. Risk, issue & change control: o Ensure UX risks are tracked with clear ownership, and appropriate escalation. o Ensure UX risks are appropriately evidenced and impact quantified. Stakeholder & communications management o Build strong relationships across the business to deliver exceptional user experiences based on insight and collaboration. o Oversee the development and execution of user research outputs to support prioritisation, reporting and change management. o Present evidence-based ideas and outcomes confidently to teams and stakeholders. o Provide timely updates to project boards, sponsors, and senior leadership. Governance and reporting o Produce status reports, and governance packs as required. o Provide required inputs to programme level reporting and PMO processes.