UX Consultant – IT User Personas
Posted 1 week ago by Queen Square Recruitment
£500 Per day
Inside
Hybrid
Coventry, England, United Kingdom
Summary: The UX Consultant will spearhead the development of IT user personas to enhance STW’s digital workplace and strategic programmes. This role integrates user research, service design, and IT strategy to create actionable persona artefacts that guide future IT services and transformation initiatives. The consultant will engage stakeholders, define persona frameworks, and analyze user data to inform strategic recommendations. The position requires a strong background in UX strategy and service design, with a focus on enterprise IT personas.
Key Responsibilities:
- Lead stakeholder engagement to align persona objectives with business and IT strategy
- Define the persona framework, including roles, environments, motivations, behaviours, and pain points
- Design and validate “Day in the Life” scenarios
- Create end-to-end journey maps showing IT touchpoints and experience gaps
- Analyse qualitative (interviews, surveys) and quantitative inputs (telemetry, usage data)
- Produce strategic IT recommendations informed by persona insights
- Ensure persona artefacts are reusable, accessible, and traceable to research data
- Conduct interviews, surveys, and usability research
- Capture user behaviours, mobility needs, pain points, and digital dexterity
- Develop personas, empathy maps, and journey maps
- Validate persona assumptions through data and user feedback loops
Key Skills:
- Strong UX strategy and service design background
- Proven experience developing enterprise IT personas (EUC, Digital Workplace)
- Ability to translate user insights into IT strategy and service improvement actions
- Strong stakeholder-facing skills, including facilitation and presentation
- Expertise in qualitative & quantitative research methodologies
- Experience designing and analysing surveys
- Background supporting enterprise IT or workplace transformation programmes
Salary (Rate): £500 daily
City: Coventry
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
UX Consultant – IT User Personas
Location: Coventry - Hybrid - 3 days per week onsite
Start day: ASAP
Contractor rate: £500 per day inside IR35
Duration: 6 months initially
Role Summary
The UX Consultant will lead the end-to-end development of IT user personas to shape and enhance STW’s digital workplace, EUC, and M365 strategic programmes. This role blends user research, service design, and IT strategy—turning qualitative and quantitative insight into actionable persona artefacts that inform future IT services, experience improvements, and transformation initiatives.
Responsibilities
- Lead stakeholder engagement to align persona objectives with business and IT strategy
- Define the persona framework, including roles, environments, motivations, behaviours, and pain points
- Design and validate “Day in the Life” scenarios
- Create end-to-end journey maps showing IT touchpoints and experience gaps
- Analyse qualitative (interviews, surveys) and quantitative inputs (telemetry, usage data)
- Produce strategic IT recommendations informed by persona insights
- Ensure persona artefacts are reusable, accessible, and traceable to research data
- Conduct interviews, surveys, and usability research
- Capture user behaviours, mobility needs, pain points, and digital dexterity
- Develop personas, empathy maps, and journey maps
- Validate persona assumptions through data and user feedback loops
Skills & Experience
- Strong UX strategy and service design background
- Proven experience developing enterprise IT personas (EUC, Digital Workplace)
- Ability to translate user insights into IT strategy and service improvement actions
- Strong stakeholder-facing skills, including facilitation and presentation
- Expertise in qualitative & quantitative research methodologies
- Experience designing and analysing surveys
- Background supporting enterprise IT or workplace transformation programmes
Deliverables
- Minimum of 6 approved STW personas
- Persona profiles, journey maps, and behavioural insight summaries
- Strategic recommendations for IT and digital experience improvements
- Consolidated, editable Persona Report
- Research summaries, evidence packs, and validated behavioural patterns
- Documentation substantiating persona attributes
If you have the relevant skills and experience, please do apply promptly to be considered