User Researcher with Service Design Skills
Posted Today by Harvey Nash Plc
£480 Per day
Outside
Undetermined
Edinburgh, UK
Summary: Experienced User Researcher with a focus on service design is sought for a 12-month contract in Edinburgh. The role involves leading user research activities to support user-centered digital and service transformation, ensuring an evidence-driven approach to design and delivery. The candidate will engage with users, conduct various research methods, and collaborate within multidisciplinary teams to enhance user journeys and service design. This position requires strong user research experience and a proven capability in user-centered design and service design methodologies.
Key Responsibilities:
- Engage users to understand needs, pain points and behaviours
- Conduct research (interviews, focus groups, usability testing) and present clear insights and recommendations
- Champion the Voice of the User and support persona development and recruitment
- Work within multidisciplinary teams (UX, UI, delivery, technical)
- Embed insights into user journeys and design decisions
- Ensure compliance with legal, ethical and accessibility standards
- Map and improve end-to-end user journeys (as-is/to-be)
- Contribute to service blueprints aligning user interactions with Back End processes
- Facilitate workshops and co-design sessions
- Ensure research informs service design and continuous improvement
- Support service performance measures (eg user satisfaction, accessibility)
- Promote a whole-service, inclusive and user-centred approach
Key Skills:
- Strong user research experience using qualitative & quantitative methods
- Proven UCD and service design capability (journey mapping, workshops, blueprints)
- Excellent stakeholder engagement and communication skills
- Experience working in Agile, multidisciplinary environments
- Understanding of accessibility, governance and delivery constraints
- Public sector or complex environment experience
Salary (Rate): £480 daily
City: Edinburgh
Country: UK
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
User Researcher with Service Design Skills
12 month contract (Edinburgh)
£450/480 Outside IR35
Experienced User Researcher required to support user-centred digital and service transformation. You'll lead research activities, shape end-to-end services, and ensure an evidence-driven approach to design and delivery.
Key Responsibilities
- Engage users to understand needs, pain points and behaviours
- Conduct research (interviews, focus groups, usability testing) and present clear insights and recommendations
- Champion the Voice of the User and support persona development and recruitment
- Work within multidisciplinary teams (UX, UI, delivery, technical)
- Embed insights into user journeys and design decisions
- Ensure compliance with legal, ethical and accessibility standards
Service Design
- Map and improve end-to-end user journeys (as-is/to-be)
- Contribute to service blueprints aligning user interactions with Back End processes
- Facilitate workshops and co-design sessions
- Ensure research informs service design and continuous improvement
- Support service performance measures (eg user satisfaction, accessibility)
- Promote a whole-service, inclusive and user-centred approach
Skills & Experience
- Strong user research experience using qualitative & quantitative methods
- Proven UCD and service design capability (journey mapping, workshops, blueprints)
- Excellent stakeholder engagement and communication skills
- Experience working in Agile, multidisciplinary environments
- Understanding of accessibility, governance and delivery constraints
- Public sector or complex environment experience
Please send your CV for consideration