User Researcher (SC Cleared)

Key Responsibilities

• Plan and deliver lifecycle research: select qualitative and quantitative methods, recruit users and maintain plans, guides and documentation.
• Conduct inclusive interviews, usability testing and contextual research on prototypes and live services.
• Syntheise evidence into user needs and actionable insights; present findings to technical and non-technical stakeholders.
• Work with Content, Interaction and Service Designers, Product Managers, Business Analysts, Delivery and operations to iterate services.
• Contribute to the UCD community and improve research practice.

Essential Experience

• Strong digital-service research experience, from initial questions through to recommendations.
• Strong qualitative methods, including interviews and usability testing, plus complex analysis and synthesis.
• Agile multidisciplinary experience; strong understanding of GDS, user-centred design, accessibility and inclusion.
• Confident stakeholder communication and constructive, evidence-led challenge to assumptions.
• Adaptability as delivery priorities and evidence evolve.

Desirables

• Central-government research, especially Migration & Borders, immigration, asylum or complex public services.
• UK Service Standard experience; digital and non-digital journey research.
• Research with vulnerable users or complex access needs; research ethics, informed consent and participant-data handling.
• Relevant government security clearance, where required.