User Researcher
Posted Today by Whitehall Resources
Negotiable
Inside
Onsite
Telford, England, United Kingdom
Summary: The User Researcher role at Whitehall Resources involves working with a key client on a 6-month contract, requiring on-site presence in Shropshire two days a week. The position focuses on data analysis, research design, and integrating qualitative insights with quantitative findings to support evidence-based decision-making. The role also emphasizes compliance with GDS standards and effective communication of research outcomes to stakeholders.
Key Responsibilities:
- Data analysis - Work with Performance Analysts (PAs) to interpret performance data from various data sources (e.g. digital journey, support channels).
- Research design & experimentation - Design and run A/B tests and controlled experiments to evaluate service changes, in collaboration with the Experimentation team. Develop hypotheses, define success metrics, and ensure statistical validity.
- Qualitative integration & triangulation - Build processes for integrating qualitative insights with quantitative findings. Champion triangulation to ensure robust, multi-source evidence for decision-making.
- Reporting & communication - Produce concise weekly outputs and dashboards for senior stakeholders. Translate complex data into clear, actionable insights for non-technical audiences.
- Governance & best practice - Ensure compliance with GDS (Government Digital Service) standards and ethical research practices. Advocate for evidence-based decision-making across teams and departments.
Key Skills:
- Proven experience in quantitative research within a user-centred design or public sector context.
- Experience working with Performance Analysts.
- Experience working on a service that operates on a national level and at scale.
- Ability to design and implement A/B experiments and interpret results confidently.
- Familiarity with qualitative research methods and integrating them into quantitative frameworks.
- Excellent communication skills with the ability to produce clear, concise outputs for senior stakeholders.
Salary (Rate): undetermined
City: Telford
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
User Researcher
Whitehall Resources require a User Researcher to work with a key client on a 6 month initial contract. *This role will require on site work in Shropshire 2 days per week. *Inside IR35.
User Researcher Key Responsibilities:
- Data analysis - Work with Performance Analysts (PAs) to interpret performance data from various data sources (e.g. digital journey, support channels).
- Research design & experimentation - Design and run A/B tests and controlled experiments to evaluate service changes, in collaboration with the Experimentation team. Develop hypotheses, define success metrics, and ensure statistical validity.
- Qualitative integration & triangulation - Build processes for integrating qualitative insights with quantitative findings. Champion triangulation to ensure robust, multi-source evidence for decision-making.
- Reporting & communication - Produce concise weekly outputs and dashboards for senior stakeholders. Translate complex data into clear, actionable insights for non-technical audiences.
- Governance & best practice - Ensure compliance with GDS (Government Digital Service) standards and ethical research practices. Advocate for evidence-based decision-making across teams and departments.
Essential skills & experience:
- Proven experience in quantitative research within a user-centred design or public sector context.
- Experience working with Performance Analysts.
- Experience working on a service who operates on a national level and at scale.
- Ability to design and implement A/B experiments and interpret results confidently.
- Familiarity with qualitative research methods and integrating them into quantitative frameworks.
- Excellent communication skills with the ability to produce clear, concise outputs for senior stakeholders.