User Researcher

About The Role

We are looking for a proactive, collaborative User Researcher to join a fast paced delivery environment.

Working as part of a multidisciplinary team, you will drive evidence based decisions, advocate for the user, and make the complex look and sound simple.

Key Responsibilities And Essential Experience

• Research Planning and Strategy: Define research roadmaps, set hypotheses with multidisciplinary teams, and align research activities with broader strategic objectives.
• End-to-End Execution: Apply a range of qualitative and quantitative user research methods, define test scripts, and facilitate usability testing.
• Research Operations: Oversee recruitment, incentives, software, and tooling setup as required.
• Analysis and Synthesis: Lead data analysis and synthesising, involving your team throughout the process to deliver clear, actionable findings.
• Inclusive and Accessible Design: Ensure research considers the diversity of users to make services usable and accessible for everyone.
• Embedding UR Culture: Demonstrate the value of user research to sceptical stakeholders and help immature teams embed user centred practices into their agile workflow.
• Remote Collaboration: Comfortably drive continuous research while working alongside distributed teams.

Key Skills And Capabilities

• Agile and User-Centred Practice: Hands-on experience integrating continuous research within agile delivery teams.
• Clear understanding of user centric vs. user led approaches.
• Communication and Engagement: Proven ability to present findings clearly, make complex concepts accessible, and advocate for doing the right thing.
• Technical Context: Working knowledge of the technologies used to build digital services and an understanding of multidisciplinary team roles.
• Strategic Alignment: Ability to connect user insights directly to the core problem the team is trying to solve.

Desirable

• Prior experience on projects relating to data-driven decision-making.