User Researcher

Role Overview

We are seeking an SC Cleared User Researcher to support a Central Government programme.

The successful candidate will be responsible for planning and delivering user research activities, helping teams understand user needs and ensuring services are designed around evidence-based insights.

Key Responsibilities

• Plan, conduct and analyse qualitative and quantitative user research.
• Engage with users and stakeholders to understand needs, behaviours and pain points.
• Produce clear research findings and actionable recommendations.
• Support multidisciplinary teams in applying user-centred design principles.
• Facilitate workshops, interviews, usability testing and discovery activities.
• Present insights to stakeholders and contribute to service improvement initiatives.

Essential Skills & Experience

• Active SC Clearance.
• Proven experience as a User Researcher within Central Government or Public Sector environments.
• Experience working within Agile, multidisciplinary teams.
• Strong stakeholder management and communication skills.
• Ability to translate complex research findings into clear recommendations.
• Familiarity with GDS service standards and user-centred design practices.

Desirable

• Experience across Discovery, Alpha or Beta phases of digital services.
• Knowledge of accessibility and inclusive design principles.

If you're an experienced SC Cleared User Researcher with Central Government experience and are available at short notice, we'd love to hear from you.