User Researcher

Role responsibilities

• Plan and deliver user research across an evolving government digital programme.
• Conduct research with businesses of different sizes, sectors and levels of digital confidence.
• Explore how users find and access guidance, transactions, funding and wider government support.
• Apply qualitative, contextual and evaluative research methods throughout the service lifecycle.
• Analyse findings and translate evidence into clear user needs and actionable recommendations.
• Work with product managers, designers, content specialists and developers to shape service decisions.
• Communicate findings confidently to multidisciplinary teams and senior stakeholders.
• Ensure research is inclusive, ethical and accessible to participants with varied needs.

Key experience and requirements

• Strong hands-on User Research experience within UK government digital services.
• Detailed knowledge of GDS standards, service phases and user-centred design practices.
• Experience planning and delivering research across discovery, alpha, beta or live services.
• Strong qualitative research skills, including interviews, usability testing and contextual research.
• Experience researching complex end-to-end journeys spanning multiple services or organisations.
• Ability to turn detailed evidence into practical recommendations for product and design teams.
• Strong stakeholder engagement, facilitation and research-playback skills.
• Availability to work on-site in London for 2-3 days per week.