User Researcher

The Opportunity

We're looking for an experienced User Researcher to join a multidisciplinary Agile delivery team, helping to shape and improve digital services through user-centred research and evidence-based decision making.

You'll work closely with Product Managers, Designers, Business Analysts, and Developers to understand user needs, generate actionable insights, and influence product and service direction.

Key Responsibilities

• Plan and deliver user research across discovery, design, and development phases.
• Conduct user interviews, usability testing, workshops, and research studies.
• Develop research strategies to support product and service improvements.
• Analyse qualitative and quantitative research data and present actionable insights.
• Create personas, journey maps, user stories, and other research artefacts.
• Support concept testing, prototype validation, and usability assessments.
• Design and analyse surveys and customer feedback activities.
• Facilitate workshops and communicate findings to both technical and non-technical stakeholders.
• Mentor junior researchers and contribute to research best practices.

Essential Skills & Experience

• Proven experience delivering user research within Agile multidisciplinary teams.
• Strong experience conducting:
• User Interviews
• Usability Testing
• Workshop Facilitation
• Discovery Research
• Concept and Prototype Testing
• Experience creating research strategies and translating findings into actionable recommendations.
• Strong knowledge of User-Centred Design (UCD) principles and methodologies.
• Experience developing personas, customer journey maps, and behavioural models.
• Excellent analytical and problem-solving skills.
• Ability to communicate user needs effectively to senior stakeholders.
• Experience working with complex digital services and transactional user journeys.
• Comfortable working with both qualitative and quantitative research data.
• Experience mentoring or supporting other researchers.
• Experience collaborating with Designers, Business Analysts, and Developers.
• Understanding of requirements gathering, business analysis techniques, and software development lifecycles.
• Knowledge of data modelling techniques.

Desirable Qualifications

• Degree in Human-Computer Interaction (HCI), Usability, Cognitive Psychology, Market Research, or a related discipline.