User Researcher, Banking, 3+ months, London

Summary: My client is looking for an experienced User Researcher to join a leading UK bank for a 3+ month contract. The role focuses on shaping digital products and services through user insights, ensuring that teams understand user needs to create impactful experiences. The position involves leading user research and collaborating with cross-functional teams to influence design and product strategy. This role offers the potential for remote work with occasional travel.

Key Responsibilities:

• Lead end-to-end user research across discovery and delivery phases.
• Conduct qualitative and quantitative studies (interviews, usability testing, surveys, workshops).
• Translate findings into actionable insights that influence design and product strategy.
• Collaborate with cross-functional teams (Product, Design, Engineering, Business) to ensure user needs are prioritised.
• Create personas, journey maps, and evidence packs to support decision-making.

Key Skills:

• Proven User Research experience, ideally within financial services, digital, or regulated environments.
• Strong grasp of mixed research methods and when to apply them.
• Excellent stakeholder management and communication skills.
• Ability to turn complex research into clear, impactful recommendations.

Salary (Rate): £525 per day

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

User Researcher, Leading UK Bank, 3+ months, London

My client is seeking an experienced User Researcher to join a leading UK bank on a 3+ month contract. This role will play a key part in shaping digital products and services through evidence-based insights, helping teams understand user needs and deliver impactful experiences.

Location: London (2 days/potential for Remote with adhoc travel)

Contract: 3+ months (with potential extension)

Rate: £500-£525 per day (Inside IR35)

What you'll do:

• Lead end-to-end user research across discovery and delivery phases.
• Conduct qualitative and quantitative studies (interviews, usability testing, surveys, workshops).
• Translate findings into actionable insights that influence design and product strategy.
• Collaborate with cross-functional teams (Product, Design, Engineering, Business) to ensure user needs are prioritised.
• Create personas, journey maps, and evidence packs to support decision-making.

What we're looking for:

• Proven User Research experience, ideally within financial services, digital, or regulated environments.
• Strong grasp of mixed research methods and when to apply them.
• Excellent stakeholder management and communication skills.
• Ability to turn complex research into clear, impactful recommendations.

Please apply for more information

User Researcher, Leading UK Bank, 3+ months, London