User Experience Researcher
Posted 1 week ago by GoContract.com
£500 Per day
Inside
Hybrid
Greater London, England, United Kingdom
Summary: A leading organization is looking for a UX Researcher/Service Designer for a 6-month contract to conduct in-depth research and design user-centric services. The role requires collaboration with stakeholders to enhance customer experiences through various design methodologies. The position is hybrid, requiring two days on-site in Glasgow and three days remote. The contract is inside IR35 and requires working through an umbrella company.
Key Responsibilities:
- Conduct user research to uncover customer needs, preferences, and pain points
- Create service blueprints, journey maps, and personas to visualize experiences
- Collaborate with product managers, developers, and marketing teams to design service solutions
- Facilitate workshops and design sprints to co-create with stakeholders
- Prototype and test service concepts, iterating based on user feedback and performance data
- Analyse service performance and customer feedback to identify improvement opportunities
- Document design processes and outcomes for knowledge sharing and continuity
Key Skills:
- Strong background in UX research and service design
- Experience with service blueprints, journey mapping, and persona development
- Skilled in facilitation of workshops and co-creation sessions
- Ability to translate insights into actionable design solutions
- Excellent stakeholder management and communication skills
Salary (Rate): £500/day
City: Glasgow
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
About the Role
A leading organisation is seeking a UX Researcher/Service Designer to join their team on a 6 month contract. This role involves conducting in-depth research, designing user-centric services, and collaborating with stakeholders to deliver high-quality, customer focused experiences.
Key Responsibilities
- Conduct user research to uncover customer needs, preferences, and pain points
- Create service blueprints, journey maps, and personas to visualise experiences
- Collaborate with product managers, developers, and marketing teams to design service solutions
- Facilitate workshops and design sprints to co-create with stakeholders
- Prototype and test service concepts, iterating based on user feedback and performance data
- Analyse service performance and customer feedback to identify improvement opportunities
- Document design processes and outcomes for knowledge sharing and continuity
Requirements
- Strong background in UX research and service design
- Experience with service blueprints, journey mapping, and persona development
- Skilled in facilitation of workshops and co-creation sessions
- Ability to translate insights into actionable design solutions
- Excellent stakeholder management and communication skills
Contract Details
Duration: 6 months
Location: Glasgow (Hybrid, 2 days on site, 3 remote)
Rate: £500/day (Inside IR35, Umbrella only)