User Experience Design Operations Manager
Posted 1 week ago by Harvey Nash
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: The Design Operations Manager role focuses on enhancing the efficiency and effectiveness of design teams within a digital product and accessibility context. The position requires a blend of operational management and hands-on experience with various work management and collaboration tools. The candidate will be responsible for leading multiple workstreams while ensuring alignment among stakeholders and maintaining high performance within the team. This role is based in London and is expected to last for six months.
Key Responsibilities:
- Enable and scale high-performing design teams through operational frameworks and delivery rituals.
- Manage multiple workstreams simultaneously with attention to detail.
- Lead meetings and facilitate communication among stakeholders.
- Utilize work management tools and team collaboration platforms effectively.
- Collaborate with legal and procurement teams to navigate contracts and third-party agreements.
- Implement OKRs and strategic planning processes.
Key Skills:
- Proven experience in DesignOps, Programme Management, or Operations roles.
- Strong understanding of operational frameworks and maturity models.
- Hands-on experience with tools like Smartsheet, Jira, Miro, Figma, Slack, and Confluence.
- Excellent communication and facilitation skills.
- Proactive mindset with strong attention to detail.
- Familiarity with OKRs and delivery tracking.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Title: Design Operations Manager
Location: Salford/London, UK
Duration: 6 Months
Essentials: Proven experience in a DesignOps, Programme Management, or Operations role within a digital product, design, or accessibility-focused team. Strong understanding of how to enable and scale high-performing teams, including operational frameworks, maturity models, and delivery rituals. Hands-on experience with work management tools (e.g. Smartsheet, Jira, etc.) and team collaboration platforms (e.g. Miro, Figma, Slack, Confluence, etc.). Excellent communication and facilitation skills — able to lead meetings, align stakeholders, and synthesise information clearly. Confident managing multiple workstreams simultaneously, with strong attention to detail and a proactive mindset. Familiarity with OKRs, delivery tracking, and strategic planning processes. Comfortable working with legal and procurement teams to navigate contracts and set up third-party work agreements.
Title: User Experience Design Operations Manager
Salary:
Location: London Area, United Kingdom
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