User Engagement Coordinator

We are looking for a User Engagement Coordinator to support internal users across data clean-up, cloud migration and SaaS support activities. This User Engagement Coordinator opportunity would suit someone with a background in IT support or internal customer service, who combines strong communication skills with a basic technical understanding. Full training will be provided, making this an excellent role for someone looking to build their experience in a supportive technology environment. As a User Engagement Coordinator, you will play an important part in helping internal teams stay organised, informed and on track.

Day to day of the role

• Engage with internal users to support data clean-up activity and explain the importance of removing unnecessary data.
• Follow up on outstanding actions and encourage timely completion of agreed tasks.
• Analyse Excel reports to identify data owners and support cloud migration planning.
• Agree migration timelines with users and monitor progress against key milestones.
• Provide regular updates and reporting to the Project Manager on migration activity.
• Monitor shared email inboxes and respond promptly to internal queries.
• Assist with troubleshooting, track issues through to resolution and escalate where necessary.
• Work closely with senior team members, suppliers and other IT support teams.
• Maintain accurate records of actions, updates and user support activity.

Required Skills & Qualifications

• Previous experience supporting internal customers or stakeholders, ideally within a help desk, service desk or IT support environment.
• Basic technical knowledge of IT systems, Microsoft 365, cloud storage or SaaS applications.
• Good working knowledge of Microsoft Excel and Outlook.
• Excellent communication and customer service skills.
• Confidence in contacting users, following up actions and chasing outstanding responses.
• Strong organisational skills with the ability to manage workloads independently.
• Proactive approach and willingness to learn new systems and processes.
• Comfortable working with IT systems without needing to be a highly technical specialist.

Benefits

• 12-month fixed-term contract within a technology-focused team.
• Full training on internal platforms, systems and processes.
• Opportunity to gain experience in cloud migration, SaaS support and user engagement.
• Exposure to a wide range of internal stakeholders, suppliers and IT teams.
• Supportive environment with opportunities to develop technical and professional skills.