Urology healthcare support worker

Job Overview University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role.

Main duties of the job Urology Direct Clinic Hours: Wednesday–Friday, 08:00–16:00 (Some flexibility may be considered) We are looking for an enthusiastic and motivated Healthcare Support Worker to join our busy and forward-thinking Urology Direct team. This is an exciting opportunity to work within a supportive and fast-paced specialist service, caring for patients with a wide range of acute and chronic urological conditions. The successful candidate will demonstrate excellent interpersonal and communication skills, a compassionate bedside manner, and a proactive approach to patient care. This role would suit an experienced Healthcare Support Worker, although we would also welcome applications from apprentices or individuals keen to develop within healthcare.

Working for our organisation University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations. Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast. We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information. At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients. At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Detailed Job Description And Main Responsibilities Main Duties and Responsibilities:

• Support clinicians in the delivery of high-quality patient care within the urology outpatient setting
• Provide compassionate, professional, and dignified care to all patients
• Perform male and female catheterisation (training can be provided if required)
• Undertake venesection and cannulation where competent to do so
• Chaperone during examinations and procedures as required
• Receive and manage telephone referrals from GPs, Emergency Departments, community teams, and patients and document accurately.
• Liaise with community nursing teams and complete referrals where appropriate
• Arrange and coordinate ongoing clinical supply orders for patients
• Ensure clinic rooms are appropriately prepared and stocked
• Escalate concerns appropriately and work within own level of competence
• Work both independently and as part of the wider multidisciplinary team
• Develop autonomous working practices once deemed competent and appropriately trained.

About You The successful candidate will:

• Be enthusiastic, caring, and motivated
• Have excellent interpersonal and communication skills
• Demonstrate a calm, professional, and empathetic bedside manner
• Be proactive and willing to learn new skills
• Thrive in a busy clinical environment
• Work well both independently and within a team
• Have good organisational and time management skills
• Be confident communicating with patients and healthcare professionals via telephone and face-to-face interactions

Desirable Skills And Experience Previous experience working in an acute hospital setting Male and/or female catheterisation experience Venesection and cannulation skills Experience within outpatient, acute, or urology services Knowledge of clinical documentation systems Training and support will be provided for the right candidate. This vacancy does not meet the Home Office threshold for sponsorship; therefore, we are unable to accept applications from candidates who do not have the right to work in the UK.

Person specification Qualifications, Knowledge And Experience Essential criteria NVQ level 3 in care with acute units corresponding to specialty or equivalent experience Completed secondary education Experience in a caring role in acute hospital environment Understanding of acute hospital environment and the role of SHCA Ability to demonstrate clarity and breadth in use of English language Completed Care Certificate Requirement to be aware of and adhere to the care certificate standards; https://www.hee.nhs.uk/our-work/care-certificate Demonstrates the ability to acknowledge changes in the patient’s physical/psychological needs and escalate as appropriate Capable of completing core HCSW competencies and additional specific competencies related to area of work within 12 months of appointment Desirable criteria Previous Experience in: 1. Acute hospital setting. 2. Volunteer sector 3. Teaching Assistant 4. Nursing home carer