URGENT NHS Service Designer/Hybrid/Inside IR35.

Overview

Experienced Service Designer required to support a complex digital transformation programme, creating end-to-end service designs that align user needs, business processes, data flows, and technology platforms.

Key Responsibilities

• Work with Product Owners and User Researchers to understand problem spaces and service opportunities.
• Create end-to-end service blueprints across user interactions, system processes, and governance activities.
• Align user journeys with underlying data and technical journeys.
• Support trusted and compliant service design, including consent, access controls, and governance requirements.
• Facilitate stakeholder engagement and communicate dependencies, risks, and trade-offs.
• Develop reusable service patterns and support product prioritisation.

Deliverables

• End-to-end service blueprints.
• Integration and onboarding journeys.
• User and data journey maps.
• Reusable service design patterns.

Essential Skills

• Strong Service Design experience within complex transformation programmes.
• Expertise in service blueprinting and journey mapping.
• Excellent stakeholder management and workshop facilitation skills.
• Ability to simplify complex technical processes into user-centred services.
• Understanding of governance, compliance, and operational processes.

Candidates must have experience of this role within Public Sector/NHS environment.