Summary: The role of Senior User Researcher within the Unity Programme at HMRC involves leading user research initiatives to enhance digital services across government departments. The position requires collaboration with stakeholders to align research activities with service improvements, ensuring user needs are central to design and implementation. The successful candidate will contribute to a supportive research community and mentor junior researchers while advocating for user-centered design practices. This is an opportunity to impact millions of users through significant digital transformation efforts.

Key Responsibilities:

• Lead planning, recruiting, and conducting user research in larger teams on complex services.
• Align user research activities to influence and support decision-making.
• Apply various techniques to analyze and synthesize user research insights.
• Advocate for inclusive research practices to design accessible services.
• Contribute to the user research community at HMRC.
• Manage and mentor User Researchers.
• Participate in cross-government research and conferences.

Key Skills:

• Significant experience in a senior user research role focused on digital services.
• Exceptional research and analysis skills using quantitative and qualitative methodologies.
• Ability to produce actionable research outputs demonstrating insights and recommendations.
• Experience advocating for user research and engaging stakeholders.
• Degree in relevant fields such as psychology, cognitive science, or human-computer interaction.
• Knowledge of GDS Service Manual and Government Service Standard.
• Excellent communication and interpersonal skills.

Salary (Rate): 56344

City: Tyneside Area

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Senior

Industry: IT