Unit 4 Support Analyst
Posted 6 days ago by Tria Recruitment
£450 Per day
Inside
Hybrid
City of London, UK
Summary: The role of Unit 4/Agresso Finance Systems Support Analyst involves providing 2nd and 3rd line support for Agresso/Unit 4 systems in a hybrid working environment based in Central London. The position is contract-based for an initial period of three months, with a focus on delivering high-quality customer service and improving system efficiency. Candidates should be prepared to handle a significant volume of support tickets while contributing to long-term strategic improvements. Immediate availability is preferred, with interviews scheduled for the current week.
Key Responsibilities:
- Provide 2nd and 3rd line support for Agresso/Unit 4 systems.
- Assist in setting up new users and improving system functionality.
- Manage and resolve up to 100 support tickets per week.
- Collaborate with the wider business to enhance user experience and reduce issues.
- Contribute to long-term strategic plans for system improvements.
Key Skills:
- Experience with Agresso/Unit 4 systems.
- Strong customer service skills.
- Ability to handle high volumes of support tickets.
- Problem-solving skills for system improvement.
- Experience in a finance systems support role.
Salary (Rate): £400 per day
City: City of London
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Unit 4/Agresso Finance Systems Support Analyst - Inside IR35 contract on an initial 3 months basis
Hybrid working in Central London with 2 days a week in the office.
Rate is around £400 per day
We are looking for an experienced Finance Systems Support Analyst with knowledge of Agresso/Unit 4 systems for an immediate start contract.
Based in Central London with a flexible hybrid working poilicy. You will be supporting with 2nd and 3rd line level support, dealing with up to 100 tickets a week. We are looking for candidates able to deliver high level service in a customer centric environment but who can also look at longer term strategic plans to help reduce the number of issues and tickets.
You will be providing 2nd and 3rd level support on the Agresso system, helping set up new users and working with the widre business to reduce and improve the system for all users.
Initially on a 3 month contract with strong scope for extensions, We are looking to interview this week with a start date of 21st July. Please drop your CV over now for an informal chat