About The Role
We are looking for an organised, proactive and customer-focused individual to join our team in a varied role combining data administration and aftersales support until March 2027.
A key part of the role will be supporting data administration and quality as we transition to our new ERP system.
Alongside this, you will manage day-to-day aftersales enquiries, support customer orders, coordinate product returns and resolve escalated queries.
Building strong relationships with customers and colleagues will be essential.
You will take ownership of queries, develop a good understanding of our systems and processes, and contribute to delivering an excellent customer experience.
Key Responsibilities
- Support data administration and maintain data quality throughout the ERP system transition.
- Manage aftersales and general enquiry queues within Salesforce.
- Provide telephone support for customer enquiries and orders.
- Manage escalated aftersales queries through to resolution.
- Handle queries relating to the BuyDomino online ordering platform.
- Administer warranty and RMA (returns) processes using CRM and ERP systems, including Salesforce and Oracle.
- Create opportunities from the MRQ quoting tool and progress these to won opportunities when purchase orders are received.
- Work collaboratively with colleagues to resolve queries and improve customer experience.
About You
Domino values diversity and is an equal opportunity employer.
We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.
You will be a motivated, adaptable individual who enjoys working in a customer-focused environment and balancing a variety of responsibilities.
You Will Bring
- An interest in sales and customer service, ideally within a B2B environment.
- Strong communication and customer service skills.
- Excellent organisational skills and attention to detail.
- The ability to work independently and collaboratively.
- A curious mindset and willingness to learn.
- Good analytical, questioning and problem-solving skills.
- The ability to manage competing priorities and meet deadlines.
- A proactive approach, with a willingness to take ownership and demonstrate initiative.
- Confidence and accuracy in data entry and processing.
What You Can Expect
As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including: 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
A discretionary bonus scheme, a testament to your hard work and dedication.
Life insurance, providing security and peace of mind for you and your loved ones.
Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
Join our green car scheme, a step towards a more environmentally friendly commute, with free EV charging onsite.
Pension plan, starting with 8% employer contributions.
We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work.
What this looks like might vary between teams - what’s important is that we enable you to get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.
About Us
At Domino Printing Sciences we do more.
Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation.
We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands.
Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers.
But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.