UC Pre-Sales Solution Architect

We are actively building diverse teams and welcome applications from everyone.

Role: UC Pre-Sales Solution Architect

Location: National - based out of any SCC office. London, Bracknell, Manchester, Birmingham or Leeds (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: Competitive based salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role Purpose

This role will support the growth plan of SCC / Resonate in the collaboration space, the role is to provide pre sales support and also when required architecture and delivery support.

Key Responsibilities

• Pre Sales : Pre- sales technical support, including producing requirements, high level designs and detailed sales
• Support the sales team technically and work alongside service, account and delivery teams acting as Technical design Authority
• Produce customers presentations demonstrating capability based on core products and at times tailored bespoke solutions
• Execute Demo’s where required
• Writing technical proposals
• Producing costs and pricing specifications for customer proposals
• Being part of Bid Team and supporting major bids
• Technically represent SCC / Resonate in front of the customer and their 3rd parties
• Pursue additional sales opportunities alongside the Service and Account teams for existing customers and attend Quarterly Reviews for accounts where you have a major input
• Attend and organise innovation sessions for customers – help them develop the UC strategy

Architecture

• Responsible for detailed designs and implementations of Unified Communications solutions, focussed primarily in the voice area; voice platform and contact centre
• Obtaining approvals to designs from customer and internal teams
• Producing and implementing configurations (inc Testing & turn up )
• PoCs and Pilots
• Taking a principle role in major technical issues during the project lifecycle
• Handover to support teams and technical knowledge share
• Provide technical governance and peer review of other colleague’s work
• Chair a Technical Review Board when required

Product

• Provide product feedback on our solutions to the product team
• From time to time work with product to modify or update existing product documentation
• From time to time assist product team in new product development; design, test, document

Skills And Experience

This role will require excellent technical experience of:

• Microsoft Teams
• Audio Codes / Ribbon SBCs / SBA
• Call Centre technologies based on MS UC technologies such as Anywhere 365, Luware and others
• Call Centre technologies based on Cisco would be preferable and willingness to train on these
• Preferably knowledge of IP Hard phone endpoints such as Poly

The role will require good working knowledge of:

• Networking (including WAN / LAN)
• Traditional voice technologies and features
• O365 (SharePoint, OneDrive, Exchange and other O365 areas)
• Preferably knowledge of Video integration with MS UC technologies
• Have knowledge and practical experience of working with telecommunications carriers and PBX suppliers
• Good knowledge of the Telecommunication market

Excellent interpersonal skills, including effective verbal and written communication in technical English, and strong influencing and networking skills.

Logical thinker able to trouble shoot systematically

Ability to coordinate other technical specialists, strong teamwork skills as well as able to work under own initiative when required

Demonstrates tenacity and resolve in pursuing critical outcomes.

Patience, resilience and the ability to remain calm under pressure, Can do attitude, focused on meeting deadlines and on high quality deliverables.

Exhibit leadership through personal responsibility, accountability and teamwork.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment.

Sustainability at SCC - SCC is committed to sustainability and responsible business practices.

Life at SCC - Join us to experience a dynamic and inclusive workplace.