Tribunal and Complaints Officer
Summary: The Tribunal and Complaints Officer role is focused on reducing the backlog of complaints and tribunals within the Special Educational Needs and Disabilities (SEND) framework. This interim position requires a specialist with a proven track record in handling SEND complaints and tribunal processes. The role is expected to provide additional capacity on a short-term basis and is not intended to be permanent. The position involves working on-site for two days a week, totaling 35 hours per week.
Key Responsibilities:
- Manage and resolve complaints and tribunal cases within the SEND framework.
- Provide specialist support to reduce the backlog of complaints and tribunals.
- Collaborate with relevant stakeholders to ensure effective complaint resolution.
- Document and track the progress of complaints and tribunal cases.
Key Skills:
- Proven track record in SEND complaints and tribunal processes.
- Strong communication and interpersonal skills.
- Ability to work under pressure and manage multiple cases.
- Knowledge of relevant legislation and best practices in SEND.
Salary (Rate): £307 per day
City: Liverpool
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Tribunal and Complaints Officer -35hrs per week / 2 days per week on site per week
Tribunal and Complaints Officer
Reducing the number of complaints and tribunals is a corporate priority. Interim specialist and knowledgeable support is required to clear the backlog of complaints and tribunals within SEND.
Tribunal and Complaints Officer
The candidate must have a proven track record in SEND complaints and tribunal processes.
Tribunal and Complaints Officer
This is just an interim post to provide additional capacity on a short-term basis and is not anticipated to be a long-term or permanent post.
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