Transition Service Agreement (TSA) Manager

Transition Service Agreement (TSA) Manager

Whitehall Resources require a Transition Service Agreement (TSA) Manager to work with a key client on a 12 month contract.

*Outside IR35.

*This role will require 1-2 days per week on site work in London.

Transition Service Agreement (TSA) Manager

Role Overview
The Transition Service Agreement (TSA) Manager is responsible for managing and overseeing all aspects of the Transition Service Agreement(s) following the completion of a divestiture. This role ensures that all services agreed upon in the TSA are delivered according to the agreed terms, timelines, and quality standards, while facilitating a smooth transition for the divesting entities.

Key Responsibilities:
TSA Implementation and Oversight:
* Oversee the execution of the Transition Service Agreement, ensuring compliance with all terms and conditions
* Coordinate with internal and external stakeholders to ensure that services are delivered as per the agreement
* Manage TSA change and amendment due to transformation, ensuring TSA remains serviceable and agreeing any amendments to operation.
Stakeholder Management:
* Major Incident Management impact and communication with teams
* Change Management impact and oversight
* Serve as the primary point of contact for all TSA-related activities, both internally and with the counterparty
* Liaise with business units, IT, HR, finance, legal, and other departments to ensure alignment and proper execution of TSA obligations.
* Facilitate regular communication and reporting with Leadership on TSA progress and issues
Risk Management and Issue Resolution:
* Identify potential risks related to TSA execution and support mitigation strategies
* Address and resolve any disputes or issues that arise during the TSA period, working with legal and other relevant departments as necessary
* Ensure that any changes to the TSA are documented, agreed upon by all parties, and communicated effectively
Financial Management:
* Track and manage costs associated with TSA services, ensuring they are in line with budget expectations
* Review and approve invoicing related to TSA services, ensuring accuracy and compliance with the agreement
* Provide financial reports and updates on TSA-related expenditures to relevant stakeholders
Service Delivery and Performance Monitoring:
* Monitor the quality and performance of services provided under the TSA, ensuring they meet agreed-upon standards
* Implement and track performance metrics and service level agreements (SLAs) to ensure the effectiveness of the transition
Documentation and Reporting:
* Maintain documentation of all TSA-related activities, decisions, and communications
* Prepare and deliver regular status reports on TSA progress to stakeholders, highlighting key achievements, risks, and issues
* Ensure all TSA obligations are met by the end of the agreement term, and oversee the orderly handover or cessation of services
Closure and Post-TSA Activities:
* Support post-transition reviews to assess the success of the TSA and identify lessons learned for future transactions
* Ensure all final reporting, billing, and documentation are completed and archived appropriately

Qualifications/Experience:
* Proven experience managing Transition Service Agreements in M&A transactions is essential
* Experience in service delivery management, project management, transition management, or a related field
* Experience working cross functionally both in project delivery and as part of incident response, root cause analysis and back to health plans and working within matrix organisations, directly with colleagues from both business and IT functions
Skills:
* Strong service delivery and project management skills
* Excellent communication and interpersonal skills, with the ability to influence and manage stakeholders at all levels.
* Strong financial acumen with experience in budget management and cost tracking
* Ability to manage complex, multi-faceted projects with competing priorities
* Strong problem-solving and decision-making abilities
* Knowledge of contract management, risk management, and legal aspects of TSAs
Key Competencies:
* Leadership: Ability to work with cross-functional teams and drive results
* Analytical Thinking: Ability to analyse complex situations, identify risks, and make informed decisions
* Negotiation: Skilled in conflict resolution, with the ability to achieve favourable outcomes
* Adaptability: Able to adapt to changing circumstances and priorities, maintaining focus on key objectives

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.