Transition Project Coordinator with PM experience - Contract - Immediate start
Posted Today by Nicholas Howard
£285 Per day
Undetermined
Undetermined
London
Summary: The Transition Coordinator Contractor is responsible for managing the initial phase of customer onboarding for Professional Services projects, particularly those involving Pagero or similar ERP/e-invoicing systems. This role requires strong organizational skills and prior project management experience to ensure all documentation and account setups are completed before the project manager is assigned. The position serves as a bridge between pre-implementation activities and project delivery, necessitating effective communication and coordination with various stakeholders.
Key Responsibilities:
- Customer Engagement: Initiate contact post-project validation, send welcome communications and onboarding materials.
- Contract Review: Analyze contract and deployment details to tailor documentation requests and communication.
- Transition Meetings: Organize and lead sessions to clarify preparation items, confirm priorities (e.g., starting country, escalation paths), and address customer queries.
- Documentation Management: Collect and verify required documents (account setup forms, file samples, resource details) and maintain a structured repository (SharePoint/HighQ).
- Internal Coordination: Liaise with integration consultants and support teams to enable early analysis or setup where possible.
- Progress Tracking: Update onboarding checklists and spreadsheets, flag exceptions, and report status to stakeholders.
- Knowledge Sharing: Provide FAQs and maintain Teams channels, escalate issues, and update Q&A content as needed.
- Handover: Ensure smooth transition to the assigned Project Manager and implementation team, supplying all documentation and context.
Key Skills:
- Strong organizational and communication skills
- Ability to manage multiple onboarding processes concurrently
- Familiarity with Professional Services workflows and documentation standards
- Experience with document management systems (e.g., SharePoint, HighQ)
- Collaborative approach to working with cross-functional teams
- 3–5 years’ experience as a Project Manager managing client-facing projects across planning, execution, and closure phases
- Knowledge of Pagero’s primary products and solutions
- Understanding of Pagero customers’ general business process and needs connected to Order to Cash and Purchase to Pay
- Experience in automatization and compliance of business transactions in P2P/O2C
- Proven ability to lead meetings, manage timelines, and coordinate cross-functional teams
- Knowledge of project management methodologies (Agile, Waterfall) and tools
- Proficiency in Microsoft 365 tools and collaboration platforms (Teams, Excel)
- Exposure to integration processes or data migration projects
- Ability to adapt to fast-paced environments and manage exceptions effectively
Salary (Rate): £285 per day
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Detailed Description From Employer:
Are you an experienced Project Manager well versed in Pagero or similar ERP / e-invoicing systems / P2P systems? The Transition Coordinator Contractor manages the initial phase of customer onboarding for Professional Services projects. This role ensures all documentation, account setup, and preparation items are completed prior to project manager assignment. The position bridges pre-implementation activities with project delivery, requiring strong organizational skills and prior project management experience. Key Responsibilities Customer Engagement: Initiate contact post-project validation, send welcome communications and onboarding materials. Contract Review: Analyze contract and deployment details to tailor documentation requests and communication. Transition Meetings: Organize and lead sessions to clarify preparation items, confirm priorities (e.g., starting country, escalation paths), and address customer queries. Documentation Management: Collect and verify required documents (account setup forms, file samples, resource details) and maintain a structured repository (SharePoint/HighQ). Internal Coordination: Liaise with integration consultants and support teams to enable early analysis or setup where possible. Progress Tracking: Update onboarding checklists and spreadsheets, flag exceptions, and report status to stakeholders. Knowledge Sharing: Provide FAQs and maintain Teams channels, escalate issues, and update Q&A content as needed. Handover: Ensure smooth transition to the assigned Project Manager and implementation team, supplying all documentation and context. Skills & Requirements Strong organizational and communication skills Ability to manage multiple onboarding processes concurrently Familiarity with Professional Services workflows and documentation standards Experience with document management systems (e.g., SharePoint, HighQ) Collaborative approach to working with cross-functional teams Preferred Qualifications 3–5 years’ experience as a Project Manager managing client-facing projects across planning, execution, and closure phases Knowledge of Pagero’s primary products and solutions Understanding of Pagero customers’ general business process and needs connected to Order to Cash and Purchase to Pay Experience in automatization and compliance of business transactions in P2P/O2C Proven ability to lead meetings, manage timelines, and coordinate cross-functional teams Knowledge of project management methodologies (Agile, Waterfall) and tools Proficiency in Microsoft 365 tools and collaboration platforms (Teams, Excel) Exposure to integration processes or data migration projects Ability to adapt to fast-paced environments and manage exceptions effectively