Transition Process Consultant - DV Cleared

Transition Process Consultant Responsibilities

• Design and implement end-to-end service transition processes aligned with ITIL 4.
• Develop governance frameworks supporting supplier replacement and service migration.
• Define transition processes covering service build, validation, Operational Acceptance Testing (OAT) and BAU handover.
• Establish cross-tower workflows across infrastructure, networking, enterprise platforms and service desks.
• Develop process maps, Standard Operating Procedures (SOPs) and RACI matrices.
• Define transition governance gates, risk registers and compliance checkpoints.
• Align transition processes with ServiceNow, CMDB and ITSM workflows.
• Coordinate stakeholders, incoming suppliers and incumbent service providers.
• Ensure transition processes meet security, accreditation and operational requirements.
• Identify transition risks, dependencies and operational readiness gaps.

Transition Process Consultant Skills and Experience

• Extensive experience in IT Service Transition, process design and governance.
• Strong knowledge of ITIL 4, Change Enablement, Service Validation and Release Management.
• Proven experience designing processes for supplier-to-supplier transitions and incumbent supplier exits.
• Experience working within complex, multi-supplier enterprise environments.
• Advanced process mapping and modelling skills, including BPMN.
• Experience developing SOPs, RACI matrices and operational governance frameworks.
• Strong understanding of ServiceNow, CMDB and ITSM process integration.
• Experience defining Operational Acceptance Testing and service handover requirements.
• Knowledge of security governance, risk management and compliance frameworks.
• Strong stakeholder engagement, supplier coordination and influencing skills.
• Excellent analytical, documentation and communication skills.
• Ability to manage competing priorities and complex service transition dependencies.
• Experience within secure Government, Defence or regulated environments would be advantageous.