Transition Analyst (ITIL)
Posted 2 days ago by Pontoon
£400 Per day
Undetermined
Hybrid
Newcastle upon Tyne, UK
Summary: This role as a Transition Analyst (ITIL) focuses on the Separation and Transformation within the business, specifically transitioning services to an offshore third-party provider. The position requires extensive documentation and coordination to ensure a successful transition while adhering to ITIL governance standards. Candidates should possess strong analytical skills and effective communication abilities to engage stakeholders throughout the process. This role is not suitable for manager-level candidates due to its analytical nature.
Key Responsibilities:
- Work with a third-party provider to transition new services to live support.
- Ensure compliance with standards following an ITIL-based governance methodology.
- Document processes and maintain detailed records throughout the transition.
- Engage stakeholders effectively and deliver messages clearly.
- Proactively identify future work requirements to meet program deadlines.
- Utilize RAID logs and RACI for project management.
Key Skills:
- ITIL Foundation certification.
- Good planning skills.
- Attention to detail.
- General understanding of Service Transition.
- Strong communication skills.
- Proactive thinking and problem-solving abilities.
- Experience with vendor engagement in service transition.
- Familiarity with regulatory standards in the financial services sector.
Salary (Rate): £400.00 per day
City: Newcastle upon Tyne
Country: UK
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Transition Analyst (ITIL)
Insurance
Hybrid: 1-2 days per month in either Newcastle or Glasgow (whichever is closest)
6 months
£350 - £400 per day
In short: This is a Separation and Transformation within the business. We'll be transitioning services to an offshore third party provider. Your role will be to work with the third party ensuring we can plan and co-ordinate a successful transition. This role will be documentation heavy as a pure analyst so not really fit for manager-level candidates.
In full:
Working with a third party provider, the Transition Analyst will ensure that we successfully transition the new services over to live support, adhering to compliance and standards following an ITIL based governance methodology.
Key skills/knowledge:
- ITIL Foundation
- Good planning skills
- Attention to detail
- A general understanding of Service Transition
- Strong communication skills and understanding best method of communication to deliver messages and engage stakeholders.
- Proactive thinking, recognise the current workstack and identify ways to be prepared for future drops to enable the team to meet programme deadlines/targets
- Knowledge of RAID logs, RACI
Desired Skills and Competencies:
- Excellent communication and stakeholder management skills with the ability to challenge professionally to achieve the best outcomes.
- Strong analytical and problem-solving abilities
- Strong experience of e vendors engaging in a service transition context.
- Ability to manage multiple projects and priorities in a dynamic environment.
- Familiarity with regulatory standards and compliance requirements in the FS sector.
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.