Training and Support Specialist
Posted 2 weeks ago by 1751024908
Negotiable
Outside
Hybrid
USA
Summary: The Training and Support Specialist role at DHHS Division of Health Benefits focuses on creating training content for Medicaid Direct and Managed Care Training Projects. This position requires strong content development, instructional design skills, and the ability to support live virtual meetings. The role operates on a hybrid work model, requiring 8 days onsite per month, and emphasizes collaboration with various organizational stakeholders.
Key Responsibilities:
- Create training content for online and live classroom training.
- Draft articles and educational resources for employee learning.
- Support live virtual meetings and events.
- Collaborate with various organizational roles including the Associate Director of Organizational Development.
- Utilize tools such as Adobe Articulate, Canva, and MS Teams for training development.
Key Skills:
- Experience in curriculum design and developing training materials for adult learners.
- Strong content development skills.
- Instructional design and technical knowledge.
- Experience with Adobe Articulate 360.
- Strong presentation, communication, and collaboration skills.
- Understanding of adult learning practices.
Salary (Rate): undetermined
City: Raleigh
Country: USA
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Job Title: Training and Support Specialist
Location: Raleigh, NC
Description:
DHHS Division of Health Benefits requires the services of a training and support specialist to support Medicaid Direct and Medicaid Managed Care Training Projects.
No travel is required. This is a Monday-Friday, 8-5 position. Hybrid work model. Require 8 days per month onsite.
The purpose of the position will be to create training content (online and live classroom training) to support organizational initiatives and business units. Strong content development and writing skills needed. Ability to draft articles to support employee learning, tips, and educational resources for employees, such as job aids. Good research skills. Instructional design and technical knowledge needed. This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills. Must be professional.
DHB prefers experience with following tools: Adobe Articulate (Storyline and Rise), Canva, Camtasia, MS Teams. Candidates with experience developing HR curriculums or training in partnership with subject matter experts is preferred. Creating training videos and microlearning, a plus. Use of voiceover tools a plus. Interest in continually learning new software and keeping the team updated on changes to software, is desired.
This position works with: Associate Director of Organizational Development, Training and Support Specialist, Learning and Development Consultant, Organizational Development Consultant and an Administrative Support Specialist.
Required/Desired Skills
Skill |
Required /Desired |
Amount |
of Experience |
Experience in curriculum design and developing training materials for adult learners |
Required |
3 |
Years |
Understands the Medicaid Program that drive the efforts of the county, regional, and state staff who administer those programs. |
Highly desired |
3 |
Years |
Strong content development skills needed. |
Required |
3 |
Years |
Instructional design and technical knowledge needed |
Required |
3 |
Years |
Adobe Articulate 360 |
Required |
0 |
|
Experience with adult learning practices, principles and procedures in classroom and on-line presentations |
Highly desired |
0 |
|
This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills. |
Required |
3 |
Years |
Preferred tools: Adobe Articulate & Camtasia, MS Teams, Microsoft products, Webex |
Required |
0 |