Training and Communication Content Designer

Training and Communication Content Designer (12-Month Fixed-Term Contract)

Location: Hybrid – Bristol, UK

Contract: Fixed Term

About the Role

Our client is seeking a Training and Communication Content Designer to create engaging, high-quality content and training for employees and partners. This role involves considering the end-to-end journey touchpoints, delivering knowledge and tools that support strong customer outcomes.

Key responsibilities include:

• Developing e-learning and training content for both face-to-face and virtual trainer-led sessions.
• Creating communication and resource content for email campaigns, websites, and internal knowledge systems using digital platforms and software.
• Building strong relationships with stakeholders to understand operational changes, performance gaps, and partner requirements, translating these into clear, concise content.
• Identifying opportunities where training, communications, and resources can enhance operational performance and user experience.
• Writing and editing a variety of materials, including newsletters, emails, e-learning modules, trainer notes, slide decks, assessments, process maps, and knowledge management resources.
• Designing and managing communication plans, campaigns, events, photoshoots, training, and video content to drive engagement.
• Managing learning pathways within learning management systems and deploying content across digital platforms.
• Collaborating with external suppliers to ensure effective, timely, and budget-conscious solutions.
• Delivering structured train-the-trainer handovers to ensure consistency of learning delivery.
• Gathering and analysing qualitative and quantitative feedback to measure impact and support continuous improvement.

About You

The successful candidate will demonstrate the following:

• Passion for communication, learning, and development, with a strong understanding of its impact on business performance and partner engagement.
• Excellent copywriting and editing skills, with the ability to simplify complex information into accessible and engaging content.
• Strong digital skills and enthusiasm for learning new platforms and software, including Adobe Suite, Microsoft tools, Articulate Rise, content management systems, and learning management systems.
• Ability to thrive in a fast-paced, agile environment, managing multiple priorities effectively.
• A proactive, organised, and collaborative approach, comfortable working both independently and as part of a team.
• Strong stakeholder management skills, with confidence in expressing opinions and guiding outcomes.
• Commitment to personal and professional development, staying updated on best practices.

Minimum Criteria:

• Demonstrated experience in communication, copywriting, and digital content creation.
• Proven ability to build and manage stakeholder relationships to understand needs and deliver solutions.
• Experience with digital tools and systems for content creation, delivery, and management.
• Project management skills, with experience leading, planning, and delivering initiatives.
• Strong organisational skills, able to manage competing priorities and meet deadlines.

Benefits

Our client offers a competitive reward package, which includes:

• Annual discretionary bonus.
• 15% non-contributory pension (9% during probation period).
• 28 days annual leave, with the option to buy and sell days.
• Private Medical Insurance.
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme.
• Life assurance (4x basic salary).
• Funded health screening for employees over 50.
• A range of voluntary benefits, including dental insurance, critical illness cover, gym memberships, and season ticket loans.
• Employee discount scheme via app.
• Free access to healthcare apps such as Peppy, Unmind, and Digital GP.
• 1 day per year for volunteering.
• Generous family leave policies.
• Hybrid working and flexibility, with strong disability access across offices.

Diversity & Inclusion

Our client is committed to building a diverse and inclusive workforce where employees are empowered to be their authentic selves. Applications are encouraged from all backgrounds, and equal opportunity is assured regardless of race, nationality, ethnicity, sexual orientation, age, disability, or gender.

Salary: Competitive