Summary: The Trainee Service Desk Consultant role at TSG Academy is a 12-month fixed-term position designed to develop technical expertise within the Service Desk Team. The position includes a structured training program, leading to a permanent Junior Service Desk Consultant role with a salary increase upon successful completion. Responsibilities include resolving 2nd line technical issues and providing customer support both remotely and on-site. The role emphasizes professional development through training, certifications, and mentorship.

Key Responsibilities:

• Progress through a structured training program to become a technical expert.
• Resolve 2nd line technical issues such as network, server, Azure, end-user, and backup issues.
• Provide customer support over the telephone and face-to-face on-site.
• Participate in on-the-job training and obtain industry-recognized certifications.
• Be mentored by highly skilled team members.

Key Skills:

• Strong communication skills and customer-focused approach.
• Self-starter with a willingness to learn and confident problem-solving abilities.
• Previous experience in a service desk or internal IT environment.
• Relevant technical degree, qualification, or apprenticeship.
• Some customer service experience.
• Certification in Microsoft 365 Fundamentals or Microsoft Azure Fundamentals.

Salary (Rate): undetermined

City: Newcastle Upon Tyne

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: IT