Trainee Service Desk analyst - Weekend Support 17482BR
Posted 3 days ago by Vrieservice
Negotiable
Undetermined
Undetermined
Havant, England, United Kingdom
Summary: The Trainee Service Desk Analyst role at LMUK involves providing first-point-of-contact support for IT issues, utilizing knowledge base resources and teamwork to resolve tickets efficiently. The position requires adherence to service level agreements while ensuring high customer satisfaction through effective communication and problem-solving skills. The role operates on a fixed four-day work week, specifically during weekends.
Key Responsibilities:
- Provide Service Desk support to clients via telephone and chat.
- Log and update support tickets within the Company's Incident Management Application.
- Resolve support calls efficiently while meeting SLA's.
- Escalate calls to the Desktop Team and/or Infrastructure Team when necessary.
- Complete company-provided training to fulfill role requirements.
- Stay updated with the latest technologies utilized by the Company.
- Demonstrate a desire to continually improve technical knowledge and ability.
Key Skills:
- Exceptional verbal communication skills.
- Excellent people skills and ability to build relationships with customers.
- Strong problem-solving abilities.
- Desire to create positive customer experiences.
- Proficiency in MS Office Products.
- Familiarity with Windows 10 and iPhones.
Salary (Rate): undetermined
City: Havant
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Weekend IT Help Desk - As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. As a Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.
To provide Service Desk support to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your role To keep up to date with the latest technologies utilised by the Company To demonstrate a genuine desire to continually improve your technical knowledge and ability At LM We Operate a 4 Day Working Week This Means We Work 9.5 Hours a Day, Working The Following Fixed Shifts Friday, Saturday, Sunday, Monday, - 12pm - 10pm UK - 1pm - 11pm UK
Exceptional verbal communication skills Excellent people skills and the ability to build relationships with customers Strong problem solving abilities and the desire to create positive customer experiences MS Office Products Windows 10 iPhones Manpower & our client, LM is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Manpower & LM is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed.