Summary: The Trainee Consultant role at TSG involves participating in a structured training program within the Service Desk Team, aimed at developing technical expertise over a 12-month fixed-term contract. The position offers a pathway to a permanent Junior Service Desk Consultant role with increased responsibilities and salary upon successful completion of training. Candidates will engage in resolving 2nd line technical issues and receive mentorship from experienced team members. This role emphasizes customer interaction and professional development within a supportive environment.

Key Responsibilities:

• Participate in a structured training program to develop technical expertise.
• Resolve 2nd line technical issues, including network, server, and Azure-related problems.
• Provide customer support both over the phone and on-site.
• Engage in on-the-job training and obtain industry-recognized certifications.
• Work towards transitioning into a permanent Junior Service Desk Consultant role after 12 months.

Key Skills:

• Experience in a service desk or internal IT environment.
• Relevant technical degree, qualification, or apprenticeship.
• Customer service experience.
• Certification in Microsoft 365 Fundamentals or Microsoft Azure Fundamentals.
• Strong communication and problem-solving skills.

Salary (Rate): 23500

City: Newcastle upon Tyne

Country: UK

Working Arrangements: undetermined

IR35 Status: fixed-term

Seniority Level: Entry Level

Industry: IT