Summary: The Trainee Consultant role at TSG involves participating in a structured training program within the Service Desk Team, aimed at developing technical expertise over a 12-month fixed-term contract. The position offers a pathway to a permanent Junior Service Desk Consultant role, with responsibilities including resolving 2nd line technical issues. The role emphasizes customer interaction and includes on-the-job training and mentorship. Successful candidates will have opportunities for career progression and professional development.

Key Responsibilities:

• Participate in a structured training program to develop technical expertise.
• Resolve 2nd line technical issues, including network, server, Azure, and end-user problems.
• Provide customer support both over the telephone and on-site.
• Engage in on-the-job training and obtain industry-recognized certifications.
• Work towards transitioning into a permanent Junior Service Desk Consultant role after the fixed term.

Key Skills:

• Experience in a service desk or internal IT environment.
• Relevant technical degree, qualification, or apprenticeship.
• Customer service experience.
• Basic understanding of Microsoft 365 Fundamentals or Microsoft Azure Fundamentals.

Salary (Rate): 23500

City: Newcastle upon Tyne

Country: UK

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: Entry Level

Industry: IT