Are you ready to be part of a *WINNing *team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services?A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.We are looking for a Trainee Claims Handler to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.Why Join Us?*At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law.We prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as *Integrity, Respect, Loyalty, *and *Reliability* and prioritises your success, wellbeing, and fosters your growth.*Responsibilities* As a Trainee Claims Handler, you will handle initial client claims related to road traffic, personal injury, and vehicle damage. Looking after your own caseload of clients, delivering an exceptional customer service experience to both customers and clients. Be articulate, have a strong communication skill set to handle complex claims, and maintaining professional relationships with internal colleagues, external clients, and third parties. Working to targets and deadlines within a proactive workplace, meaning taking ownership of your caseload is essential.If you're articulate, have excellent communication skills, and thrive in a proactive, deadline-driven environment, this role is perfect for you!*What We Offer* *Competitive Base Salary* of 24,502.40. An excellent bonus earning potential (top performers earn an average of 500 bonus per month, plus overtime) *25 days Holiday Allowance*, plus bank holidays and an additional birthday holiday too! *Buy or Sell *5 Holidays per year (subject to eligibility) *Additional Holidays *for long service *Career Progression*, as well as training and development opportunities* *On-site* *Parking *\*subject to availability\* *Corporate Metro *Scheme (T&C s apply) *Bike to Work *Scheme (T&C s apply) *Pension Scheme *contribution (T&C s apply *Wellbeing Support *such as Virtual GP, Bereavement Support and Discounted Health Checks*And More!**About You*To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.*Essential Skills and Experience* Contact Centre Experience Target driven/Experience working to KPI s Ability to work to deadlines Good independent and team working skills. Strong attention to detail and accuracy Excellent written and verbal communication skill*Desirable Skills and Experience* Insurance Sector experience Case management experience Prior knowledge of motor claims, liability, and litigationNext Steps?*If you feel this role is the right fit for you, then *Apply Now!*If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. After this if you are successful, you will be invited to a face-to-face interview.If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.*We look forward to reviewing your application!*INDHPJob Types: Full-time, PermanentPay: 24,502.40 per yearAdditional Pay Performance bonusBenefits Casual dress Company events Company pension Cycle to work scheme Employee discount Health & wellbeing programme On-site parking Referral programmeAbility To Commute/relocate Newcastle upon Tyne, NE6 1PL: reliably commute or plan to relocate before starting work (required)Application Question(s) Do you require sponsorship to work in the UK? If so, from when?Experience Customer service: 1 year (preferred)Work Authorisation United Kingdom (required)Work Location: In person











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