Trade Floor Support
Posted 2 weeks ago by System Recruitment Specialists
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: The role of Trade Floor Support involves providing IT support to an Investment Bank, focusing on Trade Floor and User support. The technician will work within the IT Support team to ensure day-to-day operations run smoothly, addressing both technical issues and user needs. Responsibilities include maintaining IT systems, liaising with head office, and ensuring adherence to standard operating procedures. The position requires a proactive approach to IT support and change management.
Key Responsibilities:
- Day to Day support and maintenance of IT systems.
- Liaising with head office and IT teams on norms and standards.
- Following correct processes and procedures in line with standard operating procedures.
- Providing Telecoms support.
- Creating and updating quality documentation as necessary.
- Being a proactive driver of change within the IT perimeter.
- Able to work autonomously.
Key Skills:
- High quality IT support skills.
- Good knowledge in all areas of IT troubleshooting - Windows OS environment.
- Good knowledge on IT protocols - TCP/IP, DNS, DHCP etc.
- Good knowledge on Telecoms (Mobile phone/Dealerboards/Softphone).
- Ability to create and update documentation.
- Proactive approach to IT support and change management.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Trade Floor / Desktop Support – London - Contract
We are seeking an IT Support technician to assist an Investment Bank with Trade Floor and User support. Working in the IT Support team and wider production department with day to day business as usual activities.
Responsibilities:
- Day to Day support and maintenance of IT, including liaising with head office and IT teams on norms and standards and helping to bridge the skills and knowledge gap.
- Following correct processes and procedures in line with standard operating procedures.
- Telecoms support included.
Tasks and Skills required
- Provide high quality IT support
- Good level of knowledge in all areas of IT troubleshooting - Windows OS environment
- Good level of knowledge on IT protocols - TCP/IP, DNS, DHCP etc
- Good level of knowledge on Telecoms (Mobile phone/Dealerboards/Softphone)
- Quality documentation is created where necessary and updated
- Being a proactive driver of change within the IT perimeter.
- Able to work autonomously