Trade Floor Support Engineer - City of London (EC1)

Key Responsibilities

• Provide on-site and remote IT support for front-office trading floor users.
• Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, and trading peripherals.
• Support and maintain trading floor technologies, including market data applications, trading platforms, and communication tools.
• Manage and support Windows 10 and Windows 11 environments, including OS upgrades and migration projects.
• Perform desktop builds, imaging, software installation, and patch management.
• Maintain and support trading floor hardware, including multi-monitor setups, docking stations, and specialist trading equipment.
• Work collaboratively with infrastructure, network, and application support teams to resolve complex issues.
• Respond rapidly to incidents in a time-critical trading environment.
• Maintain documentation, asset records, and support procedures.
• Contribute to technology rollouts, upgrades, and continuous improvement initiatives.

Key Skills & Experience

• Proven experience in Trade Floor or Front Office IT Support within financial services.
• Strong hands-on experience with Windows 10 / Windows 11 support, upgrades, and migrations.
• Solid troubleshooting experience with Microsoft 365, Active Directory, and Exchange.
• Experience using desktop deployment and imaging tools such as SCCM, Intune, or Autopilot.
• Familiarity with market data platforms (e.g., Bloomberg, Refinitiv, or similar).
• Experience supporting multi-monitor trading environments and specialist trading hardware.
• Good understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with incident management tools such as ServiceNow or Jira.
• Strong problem-solving, communication, and stakeholder management skills in high-pressure environments.