The Role
You'll act as a first point of contact for IT issues, managing incoming requests and either resolving them directly or escalating them to the appropriate specialist team.
Responsibilities
- Providing first-line technical support via ticketing systems, phone, chat and face-to-face
- Monitoring and managing a busy IT support queue
- Troubleshooting Windows devices, with some exposure to macOS
- Supporting Microsoft 365, Outlook, Zoom and other business applications
- Logging, categorising and prioritising support tickets
- Resolving common Tier 1 technical issues remotely
- Escalating more complex issues to Tier 2, Tier 3 or specialist teams
- Identifying urgent or business-critical issues and ensuring they're prioritised appropriately
- Maintaining accurate ticket notes and providing clear handovers to other support teams
- Supporting users across different countries and time zones
About You
- Around 1–2 years' experience within IT Support, Service Desk, Helpdesk or a similar technical support position
- Good knowledge of Windows, including basic installation, configuration and troubleshooting
- Experience supporting Microsoft 365 and Outlook
- Familiarity with Jira or another IT ticketing system
- macOS support experience would be advantageous
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Comfortable managing multiple tickets and competing priorities
- Able to communicate technical information clearly to non-technical users
- Happy working full-time from either the London or Milton Keynes office
This is a great opportunity for an IT Support professional looking to develop their experience within a fast-paced international environment. If you're interested, please apply today.
Rate:
£35,000/year
Location:
Milton Keynes
IR35 Status:
Not specified
Remote Status:
Onsite
Industry:
IT
Seniority Level:
Mid-Level