Third Line Support

Third Line Support

Posted 1 week ago by Genium Selection

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Negotiable
Inside
Hybrid
Evesham, England, United Kingdom
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Active Directory Antivirus Software Automation Cloud Computing Cloud Services Cloud Technology Computer Hardware Data Encryption Dynamic Host Configuration Protocol (DHCP) Encryption Endpoint Management File Servers Group Policy IT Infrastructure Knowledge Base Managed Services Management Microsoft 365 Microsoft Azure Microsoft Windows Scripting SQL (Programming Language) Stakeholder Management Support Engineering System Center Configuration Manager Virtual Private Networks (VPN) Windows PowerShell Windows Servers

Summary: The Third Line Support Engineer role involves providing expert-level support for complex technical issues within a Managed Service Provider environment. The position requires maintaining and troubleshooting IT infrastructure, cloud services, and ensuring compliance with security standards. Documentation of technical processes is a key responsibility, along with participation in IT projects and effective communication with stakeholders. The role is hybrid, requiring on-site presence in Evesham, Worcestershire for 2 to 3 days per week.

Key Responsibilities:

  • Ensure continuous operation and maintenance of all hardware, software, servers, and networks by performing regular system updates, patches, and troubleshooting.
  • Implement and enforce security measures to protect the organization's IT infrastructure, including firewalls, antivirus software, and data encryption.
  • Provide expert-level support for escalated incidents and service requests.
  • Troubleshoot and resolve issues across servers, networks, cloud platforms (Microsoft 365, Azure), and end-user devices.
  • Address severe issues or outages while ensuring effective communication and reporting to business leaders.
  • Participate in the delivery of IT projects, including system upgrades, migrations, and deployments.
  • Document solutions, procedures, and contribute to the internal knowledge base.
  • Ensure compliance with IT policies, security standards, and best practices.
  • Ensure the integrity, security, and availability of databases through regular monitoring and backup procedures.
  • Perform routine database maintenance, including updates and patches.
  • Assist with SQL query writing, view creations, and manage scheduled integration tasks.
  • Support legacy integrations and reporting methods.

Key Skills:

  • Third line support experience in an MSP (Managed Service Provider).
  • Supported Windows Server, Active Directory, Group Policy, Exchange Online, Microsoft 365, Azure, networking (DNS, DHCP, VPN, firewalls), endpoint management tools (e.g., Intune, SCCM).
  • Ability to provide infrastructure support with minimal documentation and document resolutions.
  • Excellent communication skills to liaise with all stakeholders.
  • Beneficial: Microsoft certifications, PowerShell scripting and automation, Threat locker Management.

Salary (Rate): undetermined

City: Evesham

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Third Line Support Engineer

Location: HYBRID 2 /3 days per week in Evesham, Worcestershire

Contract: 3 months contract (potential extension)

Inside IR35

Technologies: Microsoft Windows Server, Active Directory, Group Policy, Exchange Online, Microsoft 365, Azure, networking (DNS, DHCP, VPN, firewalls), endpoint management tools (e.g., Intune, SCCM)

Third Line Support Engineer required with experience in a Managed Service Provider (MSP) to resolve complex technical issues, supporting infrastructure and cloud services. Key part of the role will be documentation of technical processes.

In this contract you will:

  • Ensure continuous operation and maintenance of all hardware, software, servers, and networks by performing regular system updates, patches, and troubleshooting.
  • Implement and enforce the security measures needed to protect the organization's IT infrastructure, including firewalls, antivirus software, and data encryption.
  • Provide expert-level support for escalated incidents and service requests.
  • Troubleshoot and resolve issues across servers, networks, cloud platforms (Microsoft 365, Azure), and end-user devices.
  • Address any severe issues or outages whilst ensuring effective communication and reporting to business leaders.
  • Participate in the delivery of IT projects, including system upgrades, migrations, and deployments
  • Document solutions, procedures, and contribute to the internal knowledge base.
  • Ensure compliance with IT policies, security standards, and best practices.
  • Ensure the integrity, security, and availability of databases through regular monitoring, and backup procedures.
  • Perform routine database maintenance, including updates, patches.
  • Assist with SQL query writing, view creations and manage scheduled integration tasks.
  • Support legacy integrations and reporting methods.

ABOUT YOU

To be considered you must have:

  • Third line support experience in an MSP (Managed Service Provider)
  • Supported Windows Server, Active Directory, Group Policy, Exchange Online, Microsoft 365, Azure, networking (DNS, DHCP, VPN, firewalls), endpoint management tools (e.g., Intune, SCCM)
  • Ability to provide infrastructure support where there is little documentation, resolve the technical issue, then document the resolution.
  • Excellent communication skills to liaise with all stakeholders
  • Beneficial would be Microsoft certifications, PowerShell scripting and automation, Threat locker Management

Genium is acting as an Employment Business with regards to this contract. Genium Selection, established in 2003 and REC member. Personal, tailored, and targeted, our approach to recruitment aligns talented IT professionals with business so both can thrive. Talk to us about your ambitions.

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