Join our team in Redhill as a Test Analyst – Motor & Home, and help ensure the quality and reliability of our auto and home insurance systems.
The Motor & Home Test Analyst plays a key role in ensuring the quality of technology systems related to auto and home insurance. They are responsible for planning, coordinating, and executing structured tests, focusing mainly on case management via Salesforce and digital customer journeys.
This position ensures that all system enhancements, bug fixes, and transformation projects are delivered into production with high quality, risk mitigation, and operational readiness.
Working closely with Product Owners, IT teams, and business support teams, the Test Analyst is the quality gatekeeper for successful implementation and deployment.
They are also responsible for managing regression test strategies, coordinating User Acceptance Testing (UAT) cycles, and making sure everything is ready for the go-live.
What you'll be doing:
- Test Strategy & Planning
- You will develop and maintain a structured test strategy for the Motor & Home platforms, including regression test packs.
- You will define the scope of tests for releases, enhancements, and defect fixes, and assess the impact of changes.
- Test Execution & Coordination
- You will prepare detailed test scenarios and scripts aligned with business requirements.
- You will execute system, integration, and regression testing.
- You will organize and support User Acceptance Testing (UAT) cycles and Non-Regression Testing (NRT) across impacted journeys.
- Defect Management & Quality Assurance
- You will log, track, and validate defects until they are resolved, ensuring no regressions occur.
- You will validate bug fixes, evaluate risks, and provide clear risk assessments before the release.
- You will escalate major risks to the Solution Owner and leadership.
- Release & Operational Readiness
- You will give the final quality sign-off for go-live.
- You will support release planning, deployment activities, and perform post-release validation checks.
- You will maintain comprehensive test documentation and evidence to ensure compliance.
- Continuous Improvement
- You will identify recurring defect patterns and recommend preventative measures.
- You will improve testing frameworks, documentation, and governance standards.
- You will support automation opportunities to make testing more efficient and reliable.
- You will contribute to the ongoing growth and excellence of our testing processes.
What you'll bring:
- Key Skills
- Proven experience in testing and working with travel insurance claims systems and workflows.
- Deep knowledge of travel insurance claims and recovery processes, including the use of claims management systems.
- Knowledge of testing cycle principles, including UAT and NRT, and experience in writing structured test cases.
- Proficiency in defect management tools such as Azure DevOps.
- Ability to adopt a methodical, organized approach, communicate clearly with stakeholders, and manage multiple deployments or versions.
- Strong ability to stay calm, professional, and effective under pressure.
- Soft Skills
- Be methodical, organized, and structured in your work.
- Have strong, clear, and effective communication skills.
- Be able to handle multiple tasks simultaneously while respecting deadlines.
- Remain calm and professional in stressful situations.
- Fluency in English is essential; speaking another language is a plus.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer
At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
Competitive Salary
25 days rising to a maximum of 27 days (based on a 5 day week)
Retail Discounts
Company Shareplan /Scheme & Loan
Cycle2Work Scheme
Discounted Home Insurance
Employee Assistance Scheme
Dr@Hand
Discounted Gym Membership
Free Financial Education/Pension Seminars
Who we are:
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide.
What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world.
Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what.
Helping others is our passion.
Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)