Summary: The Tesco Colleague role at the Customer Service Desk in Aberdeen involves providing exceptional customer service, handling inquiries, and ensuring a positive shopping experience. The position requires a commitment to teamwork and effective communication while adhering to safety and operational protocols. Colleagues will engage with customers, manage complaints, and participate in community events, all while representing Tesco's values. Flexibility in working hours is offered, with a minimum of 16 guaranteed hours per week.

Key Responsibilities:

• Serve customers with passion and pride, ensuring a positive shopping experience.
• Handle customer complaints and feedback professionally.
• Accurately record customer details and maintain confidentiality.
• Conduct safe and legal checks as trained, reporting to the Shift Leader/Team Manager.
• Manage waste responsibly, including food waste and recycling routines.
• Process returned items accurately and manage visitor sign-ins.
• Communicate effectively with Shift Leaders, Managers, and Security.
• Participate in seasonal, community, and charity events.
• Work across various store areas as needed, ensuring product quality.
• Embody Tesco's values and policies, fostering an inclusive atmosphere.

Key Skills:

• Passion for delivering excellent customer service.
• Ability to build rapport with customers.
• Initiative and decision-making skills for customer satisfaction.
• Teamwork and open communication skills.
• Reliability and punctuality in attendance.
• Presentation skills to represent the brand effectively.

Salary (Rate): 12.02

City: Aberdeen

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: Retail