Tenancy Team Manager
Posted 2 weeks ago by Connect2Luton
£350 Per day
Undetermined
Undetermined
Luton, Bedfordshire
Summary: The Tenancy Team Manager at Luton Borough Council is responsible for leading and enhancing tenancy management services, ensuring high-quality support for tenants and residents. This role involves managing a team, overseeing performance, and implementing best practices in tenancy sustainability and compliance with housing legislation. The manager will also handle complex tenancy issues and ensure effective communication with various stakeholders. The position requires a proactive approach to improve service delivery and tenant engagement.
Key Responsibilities:
- Lead and manage the Housing North/South Area Team, monitoring performance and supporting staff development.
- Motivate staff to provide a professional and continuously improving service, addressing training needs effectively.
- Oversee day-to-day tenancy management, including legal advice on tenancy breaches and enforcement actions.
- Manage housing stock effectively, minimizing void turnover and ensuring tenant movement is handled smoothly.
- Ensure safeguarding alerts are raised and staff are trained on safeguarding issues.
- Collate performance information, set targets for Housing Officers, and prepare reports on performance metrics.
- Conduct quality audits and implement continuous improvement practices across the Housing Team.
- Support tenancy sustainability initiatives for tenants and prospective tenants.
Key Skills:
- In-depth experience of tenancy management within a social housing environment.
- Effective communication skills, both written and verbal, with diverse stakeholders.
- Ability to provide complex professional and legal advice on housing matters.
- Competence in financial and resource calculations and performance data analysis.
- Knowledge of current housing legislation, regulations, and practices.
- Understanding of tenancy sustainment principles.
- Willingness to attend meetings and respond to emergencies outside normal office hours.
Salary (Rate): £350/day
City: Luton
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Connect2Luton are excited to recruit a Tenancy Team Manager on behalf of Luton Borough Council.
Main purpose of position:
To lead and continuously improve tenancy management in the delivery of a comprehensive, effective and high-quality service. Continuously improve services to all tenants and residents in Council properties.
You will be responsible to:
- Lead and manage the Housing North/South Area Team, having responsibility for monitoring team performance, support, recruitment, training, appraisal and development ensuring a high level of professionalism in service delivery and customer care. Prioritise workloads to ensure individual and group workloads are met. Lead, manage and allocate work to staff.
- Motive staff to provide a professional and continuously improving service. Feedback to and encourage the team on performance and address training needs and performance management effectively in accordance with the management competencies and HR policies and procedures.
- Lead and manage day to day tenancy management, to improve the Council's residential tenancies. This will potentially include but not limited to: providing technical and legal advice on dealing with tenancy breaches, enforcement action, tenancy changes.
- To lead on good management of housing stock through and including movement of tenants within the stock, keeping void turnover to a minimum, mutual exchanges, viewings and signups, regular tenancy audits and inspections, taking prompt action to prevent subletting and tenancy fraud. Lead on with tenancy sustainment for hard to engage tenants.
- Manage the team to ensure that safeguarding alerts are raised wherever needed and that staff are fully trained and aware of safeguarding issues.
- To lead and manage the collation of regular performance information and set and monitor targets for Housing Officers. Analyse against key performance indicators and targets, identifying poor performance and preparing reports and recommendations for the Tenancy Services Manager.
- Carry out quality audits of cases to ensure adherence to procedure and investigate, develop and implement continuous improvement and best practice across the Housing Team to ensure customer focus, tenant sustainability and value for money. Respond to complaints, FOI and SAR requests within timescales and ensure that Caseworker is kept up to date.
- Lead and manage tenancy sustainability through the provision of support to tenants, prospective tenants etc.
Skills and Experience:
- In-depth experience of tenancy, management within a social housing environment
- Able to communicate effectively both in writing and verbally, with a wide range of people including customers, internal colleagues and external agencies
- Able to provide complex professional and legal advice and guidance on Housing matters
- Able to deal with financial and resource calculations and analyse performance information and data
- In-depth knowledge of current housing legislation, regulations and practice
- Knowledge of the principles of tenancy sustainment
- Able to as attend meetings, undertake work and respond to emergencies outside of normal office hours, including weekends
About Us
Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.
Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.
We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.
Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.