Tenancy Management & Resettlement Officer (SO2)

Summary: The Tenancy Management and Resettlement Officer role involves providing tenancy sustainment support and promoting private rented sector accommodation to prevent homelessness. The officer will work closely with landlords, tenants, and internal teams to ensure successful tenancy management. This position is based in London and offers hybrid working arrangements. The role requires strong communication and negotiation skills, along with experience in the housing sector.

Key Responsibilities:

• Source and inspect private rented sector properties.
• Support customers with lettings, tenancy sustainment and settling into accommodation.
• Act as first point of contact for tenancy issues and disputes.
• Promote use of the private rented sector to prevent homelessness.
• Maintain accurate records and administer incentive payments.
• Liaise with landlords, agents, and stakeholders to develop housing opportunities.

Key Skills:

• Excellent knowledge of the private rented sector housing market.
• Strong negotiation and influencing skills.
• Ability to manage a caseload and meet targets.
• Experience working with homeless clients and/or private sector landlords.
• High standard of written and oral communication.

Salary (Rate): £27.74

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other