Temporary Service Charge Officer

Are you an experienced Rent and Service Charge professional within social housing? Do you have a strong understanding of service charge calculations and the confidence to manage high volumes of tenant queries? Can you step into a busy team and add value from day one?

A large organisation is seeking a Temporary Service Charge Officer to support a high-performing team. This is a fast-paced role requiring strong technical knowledge and the ability to manage complex queries efficiently. The role will be based on a hybrid basis, with three days per week in the Birmingham office and two days working from home.

Key responsibilities will include:

• Managing a high volume of rent and service charge queries from tenants
• Investigating and resolving service charge discrepancies, working closely with internal teams
• Updating systems with rent and service charge changes
• Calculating and processing refunds where appropriate
• Producing clear written communications to explain charges and outcomes

The successful candidate will have:

• Essential: Proven experience working within a rent and service charge role in social housing
• Strong understanding of service charge processes and calculations
• Advanced Excel skills with the ability to analyse financial data
• Experience using housing management systems
• Excellent communication skills, with the ability to handle challenging queries professionally
• The ability to work independently in a high-volume environment

This is a hands-on role requiring a candidate who can hit the ground running and bring immediate value to a busy and demanding finance function.